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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Payoneer is a great service and the staff in customer service are excellent. Any issues that arise are dealt with easily and quickly.
Unresolved yet, though new procedure provided. The customer care was amazing. The question is, when is my account getting verified? Jeez I have waited
Resolve the transaction delayed issues, dont let the your'e client's down with this issues. Thank you
They just saved me hundreds of dollars from Getting charged PayPal currency fees, love you Payoneer.
First of all; I'm not a perfect one in English but they understood my problem and did everything to solve my problem. I love customer service of payoneer. Nice experience
Ralph went out of his way to help us. The support was excellent. We are still waiting for the problem to be resolved and will give feedback after 5 days. This is the approval department that we are still waiting for
I am 100% satisfy with the services of Payoneer and fully satisfy with customer care services. The customer care agents are very friendly and they try their best to resolve our issues we are facing. Every time i call them i enjoy their company because they listen very carefully and give us best services.
Top class response and good service. Only 4 mins on the phone and the sales person was very good.it was very helpful to talk to the operator
Payoneer is the best global payment service in whole world. I have a payoneer account. And my account any problem i am knock customer service and solved my problem. Payoneer team are so good in customer service. I am always like payoneer service. Thank u
Thanks so much i understand the prob customer care is too much gud m really satisfied with the customer's care officer
Great job guys, keep it up! I wil still stay with payoneer as everythi g is quite convenient and easy.
Very happy with payoneer customer care services. They provide really best customer care service. Tumb up
I got my ustomer ID more than 3 weeks ago but had to call to check the status of my account. I havent received my card yet and it is likely to. Take another 3 weeks. It should have been with me already. Request an urgent delivery.
Hey Nauman,
We do apologize for any inconvenience this has caused you.
Please be advised, if your account is already approved, that means the card is on the way. If that is the case, this could possibly mean your card was sent via regular shipping.
Regular shipping can take anywhere from 10 to 28 business days for the card to arrive. If you are requesting for a different shipping method, we strongly suggest you contact our customer support team to see what can be done on your behalf.
We greatly appreciate your feedback.
Best,
The Payoneer Team
Very friendly and efficient. Ready to solve problems. The customer care staff are ready and willing to hear our problems and find solutions. It's also easy to call them anytime but the phone call charges are little high. It's all good though.
The customer service is just the best of a million, there response is smooth and satisfying.
I wish you there is more than 5 star of rating i would have given more this is to tell you how satisfied i am including your awesome credit card
I'm got my first payment somthly but when it's became a big amount it's not so smooth and till I'm not sure I'm getting my money or not
Hey Pintu,
We do apologize you are experiencing inconsistent transfer times. We understand how frustrating it can be to not have the funds, you require, on time. At Payoneer, we do our best to provide our clients with the most reliable and smoothest services to help process such transfers.
Please note that we use intermediate banks as well, to help further speed up this process. It could be that your transfer is just delayed and taking longer than usual to arrive.
Generally speaking, bank transfers can take 2-5 business days for the funds to reach your local bank account. This time frame is also dependent on when the initial transfer was made. Banks usually don't operate on weekends or national holidays, which can in turn lead to a later estimated arrival date.
We want to be able to help you out and see what is the current status of your transfer.
Please contact our Customer Support Team as they will help provide a more thorough investigation of this delayed transfer.
Best,
The Payoneer Team
Payoneer is a really cool service. The problem with it is that it has bad UI and it's support section is just terrible. And it would be nice to provide some user-friendly info about fees and related stuff with examples so people would get more details on how to use their accounts wisely.
No worry.its just a trusted company. Be happy. There service very fast and easy. Not like paypal... i love payoneer and i recomended for using payoneer.
I experience a great customer service from payoneer. Been a great thing dealing with payoneer. Payoneer is the best business company to deal with.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Melvin,
We thank you for leaving an honest review of our services.
We understand how frustrating it is when payments that you work hard for, are being delayed. It really is not fair on your behalf. However, please be advised that whenever there is a payment coming into Payoneer, we must comply with strict guidelines in order to process such payments. Each payment is subject to a review by our payments department. In such cases, there are certain requirements a client must fulfill. Although this process can generally take 3 to 5 business days, it can vary depending on how constant the communication is with the client. Clients are usually asked to submit documents via email or through their online account. From the day the client submits these documents and gets transferred to the relevant department, is when the timeframe takes place. We strongly suggest clients to communicate with us via phones or chats, in order make this process go by quicker.
We acknowledge that our response time via email, is not a best as it could be. We are working hard to fix this and feedback such as this, can help us improve for better quality assistance.
We hope that in the future we can earn a better rating from you.
Best,
The Payoneer Team