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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Awesome services and their customer services are Love. They talk very politely and very lovely. I am in love with payoneer. Keep it up.
Very patient and understanding, It was very useful and understood the demand quickly.
Professional support, cant say more...
I found this with payoneer so easely the employer was useful hehelped me and make my question clear:
Best Customar Service EverSeen. Great Experience, Best Money Transfar and Withdraw Service Company. Every freelancer to need this payoneer money transfar syatems.
Awsome service and timely payments with all resolutions available under one payment portal to accept all global payments
Really like the way that the representative talk she was very polite and grateful.
Solve my query really fast.
5 star for her excellent way of talking.
The employee told me, I must wait for 2 business days to receive the reply about my delayed payment.
You need to wait for ages to chat with an agent, slow service, actions raken without reason
Like blocking a card, holding a payment and etc
Excellent, and very helpful. They help me to solve my problem with my credit card. Either I call from Greece the service was excellent
I appreciatively call the payoneer has improved immensely, their customers care speaks so flawless and peacefully, am very grateful being in this prosperity partnership.
Payoneer is providing a excellent service. I just love it.
I m an freelance and i m completely dependent on payoneer for getting my Payments. So its ery helpfull for me.
Thanks for providing this excellent service to us.
I am very happy with your service also I wish to stay with you for a lifetime I hope your service continuous more improvement.
Thank you
Worst online experience I ever had! I don't understan how a technological advance company that has workers workingon the otherside of the world can do a simple id validation and relase fund all within the same process or with a couple of hours from the initial inconvenience. Its illogical how something minor like a id validation can stop a transaction specillay if you comply with providing the id. This is the worst experience I have ever had..
Hello Luis,
Thank you for leaving an honest review of our services and we apologize for any inconvenience this has caused you.
We understand how annoying it can be to have your payments pending until an ID is provided. We comprehend that these are your funds, which you need immediately.
However, please be advised, that every payment that comes into our systems are subject to a review. We have to follow strict guidelines in order to comply with US regulations as a financial institution. Due to this, clients are required to submit any requested information provided by our internal departments. In such cases, a government issued photo ID is required for verification of payments. Now, if you submit such a document via your Payoneer account or through email, response times can vary. We have been receiving a large amount of inquiries for documents to be reviewed. This is leading to delays in review and approval time. Clients can expect to wait a few business days for an update via email.
This is not to say, that the ID that got submitted will get approved or not. This relies on our accounts team to see if the documents meet all the criteria needed to process any requests. We strongly suggest clients to call in via our support line to have a fast solution to their issues.
We acknowledge, that our response times are not as fast as they could be. Every day our teams are working hard to have requests and concerns solved. Rest assured, that feedback like this will help us get a better understanding of what could be going on. In turn, it will improve quality assistance for our clientele.
We hope that in the future we can earn a better rating from you.
If your case is still unresolved, please send us a private message to provide solution.
Best,
The Payoneer Team
I must gladly say payoneer has improved a lot, their customers rep speaks so clear and calmly, and the support goes smoothly and ofcourse aptly, am very happy being in this family
Please solve my Problem my account is under review and I can't do any transactions.My payoneer account is successful created but it's now working for any transaction.
My problem wasn't solved yet with 2 step verification system... waiting so far... but good respond of customer support was provided.
I really do not like to make negative comments. But Payoneer for me at least have been a nightmare to deal with.
The customer service guys are fine but that is where it ends. Nothing gets processed.
U get mail to say they are busy!
U get emails to say it is being dealt with.
But nothing happens.
I would hate to think what would happen if a large amount of money was involved
Good choosing people answer call. The patience are verry good. Nothing i can say its only im satisfied everytime im asking the situation of may payoneer the status everything. Even im wait for long time i know good will help to aproved my status her in payoneer
Taking too long to approve payment is the main problem with Payoneer, reviewing payment for over 24hours is so frustrating, u need to improve.
It's amazing for every person who want to work online, any issues faced me before customer assistants help me to resolve it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Muhammad S.
Thank you providing an honest review of our services.
We would like to apologize for the long waiting times of our customer support chats. We understand how frustrating it can be when an action is taken on your account and you want it fixed, but no one is available. Our support chat is one of our popular forms of communication between clients and representatives. Due to this, clients are subject to long waiting times, especially during our peak hours. At the current state we are working hard to improve customer handling times. Feedback such as yours can be a big help.
Please be advised, that we do not just take action without reason. Your account is handled by several departments, such as the payments team and accounts team. All who work hand in hand to provide a safe and secure way for you to access your funds or services. If there is a trigger in which there might be a blocking of a card, it is usually for your own safety. We want to make sure your funds are safe and no one else is getting access to them. In cases like these, you will be notified via email as to what has happened and how to proceed. This is especially true for any pending payments. Each payment is subject to a review by our payments team. They have to follow a strict guideline in order process any funds to your account. This can lead to clients being requested to provide further information or documentation to approve such payments. In emergencies, we suggest clients to contact us via phones, as it's the fastest way for a response.
If your case is still ongoing, please send us a private message explaining your situation. We will see what can be done on your behalf.
Thank you for leaving an honest review, and rest assured this will go directly to our teams as feedback.
We hope that in the future we can earn a better rating from you.
Best,
The Payoneer Team