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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I had experienced a 3 day delay in the shipment of my replacement card. Apparently their system kept misinterpreting my request for the faster shipment option for the standard shipment. It was very inconvenient because I had to constantly call customer services to correct the problem.
You need wait days for the support team to reply to your request and they can cancel our account anytime without mentioning anything not even an email and it happens when ever you receive a account and you don't when you will get refund the money of your account and they don't even review the account again it can be a mistake from them. So paypal is better than payonneer even if it charged some more money there will not be any delay and their support is good.
Hello Syed,
We apologize that you did not have a pleasant customer experience.
Please be advised that any requests sent in via email are subject to varying response times. If you leave a request through email, in our customer care queue, please expect to wait anywhere from 3 to 5 business days for a response (Saturdays and Sundays not included). This is the reason we advise clients to give our customer care center a call. You will be provided with a solution and if your case needed to be transferred, rest assured, it will. We are sorry that your account was cancelled. Our accounts team, whose in charge of reviewing the account, have to follow strict guidelines established by the US government. If you account was closed, they will mostly likely have sent you an email regarding the reason as to why. If you have not received that confirmation, please send us a private message, so we can discuss your case in detail.
We thank you for leaving an honest review.
Best,
The Payoneer Team
It takes time for my account to get verified but it's worth it. Costumer service was great and they handled my issues accordingly
If you lost your card it will be a pain in the $#*! to get a new one but, overall, financially, this company is awesome
Very slow deposit or send payment. It ruin my business. Sometime I have to waiting money 1 week. I cant promise my partner and I cant give service to my customer. My money but I cant use every step I have to wait 24+48 hr
Hello there Anonwat,
Thank you for leaving this review. We're very sorry that the service is slow for you. The Payoneer service is meant to be efficient and timely especially for your business. It is inexcusable that funds are pending in your account for a week. This seems to be a very unusual situation and we would like to check it out, for sure.
I've sent you a private message so that we can check out the situation and see how we can resolve it. We look forward to helping get to the bottom of this so that you are not waiting so long to receive payments. We also encourage you, if you prefer, to contact our customer support team or our social media team. We're all ready and willing to help you whenever you need.
Best,
The Payoneer Team
The customer service representative are Very professional and ethical. They try as much as they can to ensure that the client's needs are met and that you leave feeling satisfied.
Excellent Customer Support, Very patient to asking our issue and solved it quickly. Very satisfied with the customer care representative that I met.
Short wait time on the queue. They given very polite answer of each question. They had solved my query
My funding source paid my commissions on yesterday and these scam artists haven't deposited my money yet! I've called over 3 times and it's some overseas company with foreigners! DO NOT USE!
Hello Katrina,
Thanks for this review. We are sorry that it appears that a payment to your account has not arrived yet.
Sometimes when a funding source submits a payment, the payment does not actually arrive to our system instantly. Depending on how the funding source has sent the payment, it can take anywhere between one and three business days for the payment to arrive into the Payoneer system.
We are very sorry that it has taken longer than expected, but I want to reassure you that we are not intending to scam you. We do not gain anything from you not receiving your funds, nor do we collect any types of interest on your hard earned funds. Additionally, we are based in the United States, with call centers in the United States, Israel, and the Phillippines. I hope you have received your payment, but I have sent you a private message to try to resolve this issue immediately. We're looking forward to providing you with a tremendous experience from here on out.
Best,
The Payoneer Team
Excellent contact support, they are very quick to support me and good understanding. I am satisfied their supporting
Short wait time on the queue. Customer care representative was so assertive and patient. Excellent. I had so many doubts and he was ready to answer it, very knowledgeable staff.
Payoneer is an amazing service, I have no words to describe how satisfied and happy I am with it. I will recommend Payoneer to all my friends.
Costumer service is very efficient, they go directly to help, and the women who helped me were just amazing.
Excellent service from Reps... Payoneer is on point. I definitely will recommend Payoneer to others. Thanks
My location is Nigeria in Africa but Payoneer has provided services for me like someone in USA. I love what payoneer is doing. They have made payment services like ABCD... Keep it up. Thank you to all your team and the initiator of this services.
The highest level of card merchants worldwide, unstoppable, payoneer is the ever best that take to the world like storm, you will never see another like this once they keep improving and extending their services wider and wider everywhere in the world
I am really happy and will recommend to sing up Payoneer to make Payoneer bigger.
Customer care is very helpful, friendly and useful as well. Really appreciate all services.
Won in Facebook confetti game this is super game for many rupees distributed we transfer the rupees from the help of payooner
The Manilla call centre needs cleaning out they are a disgrace. They fob you off and they read from scripts and don't actually engage with the problem to find a solution.
Hello Jako.
Thank you for bringing this to our attention.
We would like to apologize for any inconvenience this has caused you. We pride ourselves on providing great quality assistance across all our customer support departments. From New York City to the Philippines. Our representatives are trained to provide the most accurate solutions catered to each client's case. In some cases these solutions involve internal communication with other teams, such as the payments or accounts team. When things like this happen, it does take a while for any updates to be communicated to the client. Although this method is not as fast as it could be, rest assured that it does get handled with the highest priority.
We do sincerely apologize for your bad customer care experience. We appreciate your honest review and look forward to sending this over to our internal teams as feedback.
We hope that in the future we can earn a better rating from you.
Best,
The Payoneer Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Troy,
Thank you for taking the time to leave an honest review of our services.
We apologize for any inconvenience this has caused you. Normally when clients want to request a replacement card they will do so via their online account. However, there are certain restrictions clients can not do. One of them being the option to order a card via express DHL shipping. If you do request this manually, it will not be possible and will have your card sent out via regular mail. If you leave a request through email, in our customer care queue, please expect to wait anywhere from 3 to 5 business days for a response (Saturdays and Sundays not included). This is the reason, we advise our clients to give our customer care center a call. This is not only the best option but will ensure your card gets shipped out to the correct address and shipping method.
We are glad that you have been able to resolve this issue with our customer care center. Do not worry, we will let our internal teams know about your honest review. This will help us provide a better quality assistance to our clients who are experiencing the same issues.
Best,
The Payoneer Team