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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Thank you Payoneer customer care, the employee was very helpful to me, it really good way of guide.
Payoneer has the best customer service by far! Always helpful, always professional and always solve the issue.
I got the technical issue but the lady helped me very well and I have done my transfer. This is faster solution I am using payoneer from last 10 years and never got any issue.
My card was swallowed by atm and IHave reached for payoneer support. Operator was very professional and so kind. She deserves more that maximum rate.
Today I was scammed by someone but when I called to Payoneer service center they immediately took the action and got my money back into the account. Great Payoneer is great... Recommended to all
The company is a scam and need to be shut down by regulators. They lead us to believe the service is easy to make transaction. I paid a freelancer who did a wonderful job a few days ago, but he is yet to receive his funds. Apparently now they want my passport or photo Is upload to approve the payment? WHAT! They are a dangoures organisation to send personal details to. Who ever needed to provide such personal information to someone. PayPal I'm back! A simple bank acccout and away we go. Payoneer you will be shut down eventually for this unreasonable practices.
I was a very good experience, Good communicator and quick responsive for all the customers. I love their services.
They trap your funds as minimum $50 can only be withdrawn at a time so they always keep $50 of your money and they try to make me take out a credit card just to your my funds back. Payoneer I will keep posting bad reviews every day until you transfer my remain funds into my bank account and then close my account. The ball is in your court, if you care about your star rating you might want to fix this!
Hello Alexander,
We sincerely apologize for this huge inconvenience that this has caused. We understand how frustrating this can be, as these your funds after all. We are more than happy to have this issue resolved. However, before we proceed, we are going to clarify some information so you can better understand.
At Payoneer we do not "trap" your funds. The $50 minimum you are referring to is from our withdraw to bank services. This service enables users to withdraw any funds from their Payoneer account to their local bank account at affordable rates. The minimum is dictated by the agreements we have with the bank that was registered and the currency. If you were to withdraw to a local bank account that receives USD, the minimum is $300. It seems you are withdrawing to a bank account in your local currency. Usually, in these cases, the minimum will always be 50 USD. Please understand that this limit doesn't just apply to you but to all our clients as well. Since Payoneer, is a financial institution monitored by the US government, we have to comply with strict guidelines in how we handle financial transfers.
We are sorry that you feel, these regulations do not help your case. Like stated before, we will send you a private message to further discuss your case and provide a solution.
Best,
The Payoneer Team
Good service from the representative, I appreciate his assistance in helping me restore my account. The phone number which was on the account is no longer in use and unfortunately I forgot what it was, seeing that I've been a customer since 2016
Disponible, cuidado y educado gracias gracias gracias gracias gracias gracias gracias gracias gracias
The Customer Service Rep. That assist me is very considerate and helpful. This month, I did not meet the minimum threshold amount of money to be able to transfer funds on my bank account. As a solution, he adjust my Payoneer funds a little bit for me to be able to transfer it on my bank account. I thought it will be deducted on my future client payments but he assure me it will not be deducted. I'm very grateful for this excellent customer service. Thank you, Payoneer.
If you don't call nothing gets moving nothing gets done, just trying to change the Paypal account was sooo.! Painful. WHY IS THAT...?
I have used Payoneer ever-since I have been freelancing. I am pretty satisified.
The only thing I wish they did, is be a payment gateway so I can directly sell and receive payments from anyone, without having to ask the payer to send non-sense veritifcation documents.
I was expecting to get quick response or at least within three days but they took more than 8 days and then eventually I had to call them for my problems and I don't think that it has been solved yet.
Hello Shah,
Thank you for leaving an honest review of our service.
We do apologize for any inconvenience this has caused you. We receive many inquiries from our clients daily. We attempt to respond to every request in a timely manner in which it arrived. Although many clients have communicated their requests via email, please be advised response times can vary via this communication. Generally we give our clients anywhere from 3 to 5 business days for a response (Saturdays and Sundays not included). Although this method is not as fast as it could be, we offer clients the ability to either give us a call or contact us via chat. In such cases, you will receive a solution right then and there. If your case does need to be transferred to another department for further review, it will get handled, rest assured.
We are deeply sorry this has taken longer than expected. We thank you for leaving an honest feedback. This will notify our teams on how to better execute a faster response time via emails. If your case is still ongoing, please send us a private message or on our social media channels. We will have someone look into your case and check the status.
Best,
The Payoneer Team
If you stuck in verification the support team never give you reply of your email, you have to call them to further proceed your request. Overall, financially, this company is awesome.
Hello Masood,
Thank you for leaving an honest feedback of our service.
You are correct, that although our popular communication is via emails, it is best for clients to call in to have a status update on verification purposes. We receive many inquiries via email and we try to reply to them in a timely manner. This is the reason we give our clients anywhere from 3 to 5 business days for a response (Saturdays and Sundays not included). We appreciate you leaving a nice comment about the overall financial services provided by Payoneer. Rest assured, your review will help our internal teams execute a faster method in responding back to our clients via email.
Best,
The Payoneer Team
Plz help me to add another bank account community federal saving bank account to my payoneer account coz the first century bank not linked with my pay pal account
Even though I am waiting a little for my account to get verified, I have never had any issues with Payoneer, and their staff is amazing! Their costumer service is always amazing!
Sou Maggy, vivo na Suiça tenho 52 anos, viajar, ajudar pessoas. Tenho uma familia linda. E por minha familia vivo grandes sonhos.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Matkat,
We thank you for leaving an honest review about our services.
We apologize for any inconvenience this has brought you. It is quite unprofessional to have your clients wait for their payment, when they already provided you with great services. We understand the frustration.
However, I would like to clarify some more details regarding why we ask for documentations. Payoneer, is an ever growing financial institution. Every year we get more and more clients using our services to help their businesses grow. Like any other institution that deals with money, we have strict guidelines we must comply by. We are required, by the US government, to have any payments coming in be reviewed. Our review process, require our clients and their workers to submit documents for verification and approval. We have to make sure our platform is safe for everyone to use. When payments go into review, we strongly advise clients to give our customer care center a call. This will ensure that any documents that needed to be submitted, actually get submitted. Review time for payments can vary case by case. Generally we give our clients an estimated time frame of 3 to 5 business days ( Saturdays and Sundays not included). Each case gets handled by the order in which they arrived.
We know it is not in your best interest to wait so long for a payment to get approved. Please keep in mind that all our clients go through this process, not just you. We greatly appreciate the patience and understanding they go through during this review process.
Rest assured, that reviews like these, will help our internal teams provide better quality assistance in the future.
Best,
The Payoneer Team