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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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They are good, secured, free charges when making transfers.
Safe. Though atimes they are over protective... LoL.
Its the best option for all sort of online transactions and I will highly recommend it to others also.
Been using payoneer for a long time now and they have been consistent in service delivery, the customer representative was understanding and polite. Everyone should be using payoneer. Stress free.
No one knows how to get things done here. They said you need to get pay from a company for the payment process to be ok. But in this case, the company i work for is trying to pay me and Payoneer cancelled for no reason and no explanation.
I am using the Payoneer from last 5 years. Before that I used PayPal. But I must say Payoneer is much faster than the PayPal.in term of transferring of your funds to local bank. Just takes 3 or 4 hours.
Thank you for helping me to solve my problem it was a plazer to talk with you 5 star and more
Thank you
Samir
Great customer service agents are well trained they just super. Very timely with service too I would definitely introduce Payoneer to others
Excellent work, especially on my inquiry the representantive was keen to listen and answered in a polite manner. My problem was solved
Very helpful. The customer service agents were professional in their responses. The answers to my questions were very helpful. I really felt at home conversing with them.
Cannot add my account to fiverr. And he was trying to solve my problem sincerely, very good communicator and i hope he can give it to the main department to solve my issue.
The payments are on time and the customer support is super! I used payoneer on 2013 and now on 2019 the improvement is huge.
There is nothing like payoneer when it comes to doing business globally. With payoneer my sales has increased to 700%.
Thanks to Payoneer for giving me such a platform where I can accept payment with little or no fee.
From last 3 months not verifying my account. If got my solution I will give 5 points to payoneer. But till them am not got good response from Payoneer how can I give full points.
Hello Kamal,
We thank you for leaving an honest review.
We apologize for any inconvenience this has caused you. We understand your frustration and concern over this matter.
Generally speaking, accounts need to be approved beforehand, so clients can start using our services. This process is called the registration process. During this review, our department can ask more documents from you in order to be able to verify the account. This is also goes for any payments coming in, as they are also subject to a manual review at any given time. We usually ask our clients to go sign into their account ---> settings ---> verification center. It is here, where our departments will request any information regarding verification of the account or pending payments. Once a client sees the requirements, they need to upload anything requested of them.
If you already have done this and stated that you have been waiting for 3 month for verification of your account, that is unacceptable.
We would like to take the chance to rectify this situation.
We will send you a private message in order to discuss your case in detail.
Thank you
Best,
The Payoneer Team:
One of the best solutions for international sellers who wants to start an online business but needs banking solutions to receive payments
The agent was cheerful, spoke clearly and the communicated every step of what they were doing. The were quick to responds to my query with a follow up email to fix my issue.
I was trying to have the same solution for the past 3 months and finally, Jean helped me out and got my issue Solved. Thank you, Jean.
Payoneer is an excellent service that effectively helps you to get things done. Unlike another site that seems to have trouble paying a pal.
Hi Guys, I hope all cards will be active asap! I like your service, and would like to use it for many years.
The Customer Care service was good, she spoke to me in a very polite manner and was understanding what i was looking for... i believe they will solve my problem soon.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hello Eldon,
We really appreciate you taking the time to leave an honest opinion about our services.
We apologize for this huge inconvenience that was brought upon you. We understand that you need to start receiving your funds and this cancellation is not helping your case.
Payoneer, works with many companies worldwide. We pride ourself in creating partnerships with such companies as well with potential new ones. However, we can not accept every payment from every single company. The reason being is because they have to go through an internal review, to see if the company falls under our terms and conditions. Due to this, there are cases in which when a client gets paid, but our payments team can reject the payment. This can involve many factors as to why. The most well known reason is because the company failed to meet our terms and conditions. If that is the case, then we can not accept payments from such company. Since we are regulated by the United States government, we have to follow strict guidelines, like any financial institution. These guidelines ensure, that we keep our platform safe and secure for usage.
It is also worth to point out that Payoneer, never cancels a payment without a reason. We always inform our clients via email, as to why it has occured. Clients need to make sure they go through emails to see if they missed anything or they go log into their account --> settings --> verification center and submit anything needed. This is another reason why a payment can get cancelled. It is because the client failed to submit the requested documents within a specified time frame. If that's the case, we strongly recommend our clients to give a call to our customer support team. This will ensure that any requested documents gets handled correctly and transferred to the correct department.
We are definitely working on ways to improve our handling times and customer service. Your review will definitely help us in this process.
Best,
The Payoneer Team