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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The agent was very helpful. Provided good information and solutions. She was very understanding of my situation and gave me good alternatives to continue my business with Payoneer
Average satisfied of solution. It takes too much time for receive payments
They are very helpful even more for persons that do online jobs and need a way to be paid. I love this service and so glad that I was recommend to them.
I got an amazing girl helping me anything with my Issue. I called by Skype and the communication it was very easy for me.
It's an amazing experience with stay Payoneer. Payoneer have a good support system :)
I asked the option for my duplicate account and the customer service give me all information for the best.
I was opened a Payoneer account. I had a problem. I told customer support my probllem, It provides very good service.
I've worked with Payoneer for the last 2 years and I have not been disappointed once. Their processes are efficient and their customer service in the rare case of a problem.
I am still their customer and enjoying their service all time. I rely on them when getting paid and i love how easy it is to charge clients via Payoneer
It was a payment that I was awaiting from Amazon. I called to find out if there was an issue with my account because the payment did not show up, this morning.
The representative was very interactive and very understanding. She gave the information so clearly. I was pleased
I m satisfied with the customer care of Payoneer. Very quick response by Payoneer team. Much appreciated efforts by the Payoneer Team.
Paypal transfers in 10 mins while Payoneer transfers in 12 hours. Lol. But payoneer's rate is cheaper than Paypal. Fair trade if you tell me. I haven't tried Paypal's customer service yet but Payoneer's agents are very good. Though Payoneer's wait time is 15mins. Geez.
Hi. I truly recommend Payoneer as a prime service to handle our payments and businesses. You can receive your money in any bank you want, National or International. I'm Venezuelan, and I can say that with Payoneer I have found solutions for accesing my payment in a very acceptable way. Their service is exceptional. What are you doing using other services? Move to Payoneer!
Thanks for your patience and for giving a solution to my issues. Keep up the good job.
I really appreciate your swift response.
Ther are always great. They always help me with my concerns. Their customer service is polite and great.
It's awesome
My problems is finished almost 5 minutes.
I love Payoneer customer support.
It's amazing I like their support system.
They are very friendly
Without any problem. All worked perfectly. The man understood clearly, although I was using Skype and all went perfect.
Thanks so much for resolving my issues. Very quick response and my issue resolved within minutes. Definitely I would like to give 5 stars. Much appreciated efforts by the Payoneer Team.
Horrible company with very bad customer service. Be warned, they will stay with your money. Their fees are ridiculous as well.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Olivia,
We thank you for leaving an honest review about Payoneer.
We apologize, that you had a bad experience with our customer care service. It's completely understandable how annoyed you must be with trying to get a clear answer about your worries regarding any funds and fees.
We want to clarify with you, that Payoneer never holds your funds without reason. If you have received a payment, and is currently pending, usually clients would need to have submitted documentation. Each payment that comes into Payoneer, is subject to review by our payments team. If our payments team require verification, clients must provide them if they wish to have their funds processed to their account. Like any other financial institution, we must comply with US regulations. This means we have to follow strict guidelines. It is also worth to know that, once a clients submits a document, it does take 1 to 3 business days for our payments team to review.
When it comes to fees, we always welcome our clients call in, so we can discuss which fees are getting applied. If you leave an email, response time can be anywhere from 3 to 5 business days.
If you still need more clarification or assistance with your case, we will send out a private message.
We greatly appreciate your understanding, under the circumstances.
Rest assure, that your feedback will help us improve our customer care service.
Best
The Payoneer Team