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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Payoneer is the best with Quality service... their customer cares are so polite and ever ready to help you with any problem you are having with your online banking... Thank you payoneer for this great service.
Good understanding of my needs. Chelsy has a very nice way to speak and understanded everything that I was concerned about providing exact information. Thank you!
Hello,
So far it is a great experience. But I am still waiting to get my Debit card in order to start using my account.
Thanks and Regards
Pierre
I'm really satisfied for your service. You have given me good service.
Its very good. I never had any problem with my card and tranfers. Customer service is very good, they ask relevant questions. I did mot wait long to get through to an agent
My card was expired and my account was not in use, so I call customer support and in minutes the resolve the issue sending a new card to my address.
Iam glad i talked with a person name sara she is very generous and smart. She handle her work like a pro. I wish every customer care person like her then the every issue will solve easily.
Excellent. The rep was courteous, clear and resoled my query in an efficient and effective manner.
The staff at Payoneer are always very knowledgeable and helpful.
They always help you and reassure you.
Hope my issue be solved soon to process my work. It a good bank and provide trust to costumers. Payoneer hold problems and make it a way more easy to costumers. It is amazing to me that a found such a bank to link it for my busniss.
Payoneer help center is really helpful. The representative is good in communication. Very understanding.
Its a great solution to receive and withdraw money world wide
Instead of allow to do all the proper checks before receive your first payment, Payoneer ask more details about you after the first payment, and their verification system is automated, no human contact, and does not work, now I'm trapped in their system because I have my money in the account, but I'm unable to use it until they check the information I sent 2 times but because they don't invest in human resources, I have to wait 5 business days to wait a simple 5 minutes documentation check from their side, DON'T register in Payoneer if you need to use the money ASAP.
Very good service. I really impressed to your service. I like your service. I am thank to you for your better Service. I think and believe that you will give this better service all time Honestly.
When I opened an account, I abandoned it for months, and later I was to receive payment from a company, and then I used my account and I got it. I wanna say its cool transacting with Payoneer and I look forward to more years using my account.
It was easy to communicate. Payoneer has a very good customer care service.
The communication was smooth and the person i talked to responded very well to my demand.
Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mariano,
Thank you for leaving this review. We do sincerely apologize for the inconvenience that you have faced after receiving your first payment. While we do request some additional information for verification, this process sis meant to be seamless. We apologize that the opposite has been your experience. This not the type of service that we wish to provide to you.
When we request documents, they can take up to 5 business days for them to be reviewed by our highly trained approvals team. Our team typically deals with hundreds upon thousands of these requests a day, so this is why it takes longer than usual. Additionally, the documents that are received and analyzed by our approvals team need to be in the highest possible quality, all for regulatory and compliance reasons. Still, we recognize that we should handle your documents with a better sense of urgency especially as you have a payment pending. Everything should have been approved in a timely fashion. That it was not is, understandably, a poor reflection on Payoneer.
We would like to take the initiative and help resolve this issue for you so that you can access the funds that you've worked so hard to earn. We have sent you a private message here, but should this be an insufficient mode of communication, you can also contact us via live chat, call, or social media. We are committed to assisting with this issue and resolving it so that it does not happen again on your account.
Thank you again for your review.
Best,
The Payoneer Team