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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Payoneer's customer care maybe one of the best customer service there is. Agents are very professional and patient with the clients. Explanations are very much detailed and concerns are answered in a timely manner.
To get a card you have to prove that your getting paid. But if you dont have a card or bank account how will i get paid.?
Payoneer you need to fix that. Its like a bug in windows xp hard to deal with and slowing down progress at the same time.
If you are falling into the trap of opening an account because as a freelancer you need more options to take payments don't fall for it.
They don't allow you to request payments until you have received USD$5000 through their global payment system which unless you're working for a company directly is not possible, if you have individual clients and they want to pay for your services from their individual account they can't
John was very helpful and answered my questions very clearly.
I started using Payoneer back in 2016-2017. These guys know what they are doing. Verifying the account is a bit difficult process but the reason is understandable.
Whenever I have a problem and call customer support, I spend some time talking and greeting the agents, because they are very lovely and patient people.
It was solved what I wanted to be solved so I am happy about this
Very proffesional and helpfull customer's service. Young lady Chelsea was very patient and kind and she solved all my challenges.
Excellent service got my issue solved and I recommend using Payonner. The contact service is great and easy they respond very quick and get the issue solved very soon.
Very efficient. I am grateful. Each and every time I have an issue, the customer service goes through every possible details in order to effectively assist me, I bet others as well. This was the right choice right from the start.
The rep is very helpful and patient to my issue and assist me to the best knowledge she can help. Kudos to this kind of representative. Please hire more like her.
Payoneer service is second to non interns of delivery and prompt and efficient service. They know their job and no payment company can beat them
Really satifsied with the agent and she qas really politely speaking and understanding i really appriciate your citeria of Csr
I have a problem getting my account verified and so I asked Sarah for help and she told me about their process and she also mentioned that she will help me with that.
I called regarding some questions about changes on my account and the service was very good and professional, less than 10 minutes on the phone and problems solved, questions answered!
Their support is very helpful. Thy did everything great. When need their support i call support they listen to patiently and solved my problem
Outstanding conversation and solve my issue thank u so much
Absolutely dismal account approval service!
However good to excellent telephone service,
Nonetheless the can NOT approve your account
Hi, I an thankful for the well set up insight in my account, by pressing a button I can navigate all that I need to view. When stranded or need verbal assistance your help contact is fast and no delays the security question is great. I appreciate your secure card and sophisticated network.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Steph,
Thank you for leaving an honest review of our services.
We apologize that are services did not meet your expectation in regards to sending out payment requests to clients, especially as a freelancer.
Please be advised that requesting payments is subject to eligibility. You are correct in that you need to receive a minimum of $5,000 in payments from companies before you can apply for the service. Depending on where the client registered their account from, also plays a role if they will have this service automatically enabled. Unfortunately, because we are a financial institution regulated by the US government, we have to comply to these rules. We are working hard to expand this service to be enabled in the future for everyone. However at the current state, these are the requirements a client must meet if they would like to use this service.
We appreciate you patience and understanding regarding this situation.
Do not worry, we will let our internal teams know about your feedback, so we can provide better quality assistance in the future,
Best,
The Payoneer Team