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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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It was a nice experience talking to your representative.he is very polite and attentive.it was nice talking to your representative.
As i've said, it was such a superb experience. The agent was so accommodating, he was really patient in attending to all my querries. Reed is the best agent for me.
I find it very comprehensive And suportive as well, I was really searching for help and i find ot here.
It was about 1 hour 5 min call on skype, And he helps me with his best. I really don't forget about this support. Payoneer Gives me my life best support.
Thanks a lot, Payoneer.
Costumer agent was very helpful and managed to solve the problem very quickly. I give my experience with Payoneer an overall rating of 5.
The automated directives were very clear. The representative was very professional, knowledgeable and pleasant. My issue was resolve promptly. Excellent service exhibited!
I made a payment request from Upwork on Wed the 13th, I expected my funds to be available within 2 hours as promised. I still don't have my funds available. I have contacted customer care on the 14th to inquire and they advised my funds will be available within 1-3 days, 18th and I still don't have the funds available. This is really poor service!
Payoneer is great for freelancers looking to get paid for remote work. I have never had a card making withdrawals or using their card for online transactions. The Global payment Service is a great feature for receiving money from banks too!
I was trying to connect via help line message. But it was too late. In phone call they solved my problem within 5 minutes. It is great!
Fair play to you, outstanding, very professional services. Accurate and proficient, well done! One of the best ever services... Congrats Payoneer
Utterly terrible customer service. Actually, close to non-existent customer service as they don't contact you and don't respond.
When YOU HAVE MY MONEY I'd expect a response!
Avoid- I may as well as have not bothered to earn that money that you won't let me have access to it.
The company needs an email run by real humans who can attend to customers not the automated ones that already have set answers.
Unfortunately any changes to bank details take way to long and these processes need to be looked into..
World's best service and great security for online payment.
I always thanks payoneer for this great service.
Friendly conversation and down to the point. Quick solution finding
Payoneer always rejects the uploading Documents. All Requirments have fulfilled and still reject the documents
Payoneer has very friendly staff and she helped me very professionally. Thank you for your prompt service.
I had talked to 2 representatives prior to my call being answered by Hank. For awhile, I was about to allow Frustration to set in as my issue hasn't been resolved. Hank was very responsive and was able to immediately understand my concern and provided a fast resolution. This brought back my confidence with Payoneer and wish there will be more representative like Hank in providing great customer service. Thank you Payoneer
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi B. W,
Thank you for leaving your review. We are sorry to hear that your experience using our platform was not what we strive to provide.
We would like to hear a bit more about it because your feedback will help us to improve our services. If there is anything else that we can do, you are more than welcome to send us a private message here. You can also reach us via social media or via our usual support channels for additional support or clarification.
Best,
The Payoneer Team