On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Representatives are very accomodating and helpful on resolving issues. Overall experience with customer support was excellent.
I live in a third world country but I earn money working online in different countries, the problem I had was not being able to hold any of the physical cash, I had to shop online or spend my money on gift cards. I searched all around for ways to get my cash but all of that changed when I discovered payoneer, I am now able to freely deposit, manage, transfer, earn and spend my money worldwide without limits, payoneer helped me to discover how my hard earned money feels literally. Big up payoneer.
The cust rep was quick and professional.
Excellent, humble. In the know. She is doing a great job okay.
Payoneer has become the best option when it comes to virtual banking. As an Online Language Teacher I have students all over the world. Payoneer is the most efficient way to have my income organized.
I called at night when i could work quietly/ got an instant respond from a nice calm lady who very easily explained to me how to solve my issue/ great experience!
I have really enjoyed with payoneer services. I will recommend everyone to sign up for payoneer and enjoying the services transfer money world-wide
It was good. There was understanding between us and some of the problem was solved.
Great platform for making and receiving payments. Great and prompt customer service. Keep up the good works.
My experience so far is great and its just as i expected it
Transfer fee is too high, I was under the impression that i would only have to pay for just payoneer fee not payoneer and my bank fee i paid 30 plus only on fees
Payoneer has been outstanding! Transfers are always secure and fast compared to other payment platforms! I hope this continues and more updates on the payoneer app!
Very nice quick response to the customer, I thought it will take long time to respond but this is excellent I am happy and satisfied
I Loved their understanding approach. All the time payoneer support center is serving us with dedication and care. Thank you payoneer.
Great customer service. Although network posed a little customer care was patient to get to hear my request.
It is a great service heliping me one step closer to my business. I needed a way to get paind and wit payoneer it feels like this will become very easy. I hope that i can make it big and i will be referring friends family and everyone i come accross looking for this answer.
How to activate brand new Payoneer Mastercard. Both representatives were awesome over the phone on explaining step by step what to do next to activate my Mastercard!
Very polite and professional staff, my request was taken care of timely and without any delays, i recommend Payoneer to everybody.
A very professional and efficient representative helped me resolve the issue in no time. Great hold music, too. Customer verification that takes answering a few security questions is also appreciated, makes me feel safe about my CC account.
I had an account to reopen from a long time ago to get some refunds and they solve it quickly by phone. Is true that they did not responde to me by email first and I had to stay on the line after days until I reach someone but the problem is solved now. Thank you!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Money Transfer Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ian,
We would like to apologize for any inconvenience you have experienced regarding your issue.
We aim to provide high quality assistance to be able to offer the best solution for any case our clients inquire about. Please give us a chance to rectify this, as we will have someone privately contact you to discuss your case in detail.
Best,
The Payoneer Team.