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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The lady was so cool
Great customer service
With a great smile on her face that I could feel from this side
I wanted to know whether or not my old card could be used for a new company, I called into the office and was instructed on how to move forward.
Thanks Will for your help!
Overall great service just need to be more fast in payment pending time.
It is nice that Payoneer is recognized worldwide and I can use it to pay anywhere Mastercard is accepted. Ease of access to make payments and receive payments. However, it would be nice if the rates for withdrawals was reviewed. It is way too expensive to withdraw cash, anywhere - only downside.
Payoneer is a good option for freelancers, provided you deliver all your pertaining documentation and keep a constant communication with support when needed, you will not have any issues.
Service was excellent and very very fast and my issue was addressed with a single interaction.
Thank you Payoneer
I don't know why but you guys take 5 days for approval it's too much. Increase you staff or develop bots for that.
Thank you! Tatian was very helpful and gave a solution that would possibly solve the situation of my money. Other agents that i spoke to just told me to wait.
Great service, professional agent. Understand my question and solve problem well. Really happy for prompt service.
My last transaction in some issues so I contact Payoneer teams and it's solved so I like this customer service
It's better use registered mail instead of normal mail to send Payoneer card, and assign post office send to local Community management center instead of mail box, so that appliers can follow where their card is before it
Arrive.
I suggest Payoneer company to set Mandarin in language bar for us(Taiwan), and set local worker here, so that will be more easier to do business, also bring us more convenience to join. Because we have different government, political strategy, and culture development in history from China.
Thanks.
Hello Yu-Han,
We would like to thank you for leaving an honest review about our services here at Payoneer. We try to make sure that any client from any part of the world can have ease of use of our services. Since Payoneer is an ever growing company, we have been expanding an astonishing pace. We are looking to expand our language services in the near future to provide great customer care for all people worldwide.
Thank you for your review, because we will let our internal teams know and hopefully have an update in the future.
We appreciate you being a client of ours.
Best,
The Payoneer Team.
As free-lance journalist in Buenos Aires, Argentina, I have used Payoneer to get my fees for more than four years. Great tool, easy-to-use interface.
Hello Akash,
Thank you for leaving an honest review of our services at Payoneer.
We would like to apologize for any delays that you have experienced regarding our services. We understand your frustration as these are your funds that are getting handled.
Any payments coming in to Payoneer, is subject to review by our payments team. When, a client meets a certain threshold in payments, a manual review can be issued. Due to this, there are cases in which a client might need to present documentation to verify the source of these payments. This is to ensure our platform is safe for everyone to use. Usually this can take anywhere from 3 to 5 business days for approval of such payments. The reason for this is because our department receives many inquiries regarding clients payments. So not only do they have to do a thorough review process, but they must do so in the order the inquiries came in. If it is an emergency we strongly recommend for clients to contact our support channels via phones or live chats. Not to mention that we are also available for assistance via social media channels ( Facebook and Twitter).
Do not worry, your honest feedback will let our internal teams know what we need work on.
Best,
Tha Payoneer Team.
The people are very nice and helpful the helped me very fast to resolve my issue
High security and well managed database
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She Explained to me that my card is activated normally and it's not a problem at all cause yesterday an airbnb assistant told me that my card number was not correct so I was anxious about it.
I would like to learn if misterb&b hosting platform is getting supported by your company..as your custumer service told me that in Greece misterb&b is not compatible with Payoneer the custumer servise of misterb&b explained to me that till Wesnday 22/08/2018 my payment will be visible..lets see..
Customer service is great but had to wait too long in queue to get respond
Please add more people in team and make a good network with customer afterall you are taking $30 per year so please do not make anyone wait too long to ask and resolve a simple problem..
Hello Biraj,
Thank you for leaving an honest review of our waiting times.
Since Payoneer is an ever growing company, we have been receiving many inquiries regarding our services. On top this, we also we have been receiving requests from clients regarding their payments. All these inquiries have been causing a long waiting time for other clients to be serviced. We apologize for this. However, do not worry, we have let our internal teams know of the situation. The feedback you provided will help us provide more agents in the future. This will ensure that clients like yourself do not have to be waiting long to be serviced.
We appreciate you as our client and understanding of this situation.
Best,
The Payoneer Team.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Prachi G,
Thank you for leaving us your honest review. We are sorry it has taken so long to get the your account approval.
It generally does take us 3 business days for your account approval. Sometimes an application can go into extended review, which takes longer than usual. This is done to both approve your account and to prevent future reviews from affecting activity on your account. During this extended review we may ask for additional information from you. You can view any further outstanding requests for information on your Payoneer account in the "verified information" section. We typically require this information for compliance and regulatory reasons. Once you provide the information requested, it takes around 3-5 business days for the review and approval from our approval team. So if the process has taken longer than this, we sincerely apologize. It is simply not acceptable and we need to do a better job overall with the approval process.
Moreover, we would like to know if there is anything we could do to assist regarding your account approval. You are more then welcome to contact us via live chat, phone, or social media and provide us with your details, so we can further assist you.
Best,
The Payoneer Team