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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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A request for a card re-issue to a new address was aborted after I followed up and was told after 2 weeks that I did not send a utility bill.
I checked my original email and I confirmed that I had in fact attached a utility bill. Payoneer insisted it was a payment receipt when in fact it was not. It was the original utility bill as issued by my local supplier.
I requested an urgent response after re-attaching the same utility bill.
Up to now, I have received no response.
I could have been alerted 2 weeks ago that my card had not been shipped but I was only alerted when I followed up by phone.
This is unacceptable service.
The payoneer service is great, their customer care is very world class. I had an issue but it was solved in afew hours even though i was far.
All good but service is tooo slow... still i love poyoneer its help me to grow internationally thankyou soo much...
Good customer service. Even though my call disconnected but she immediately returns a call and guided me through the process
I have faced some spam emails. Security should be more strong. If the card was provided free it woukd have been mire useful.
The services are terrible, you have absolutely no access options to your money. You cant transfer your money anywhere that is not a physical account on your name. The only other option is to withdraw them from an atm through a card you have to monthly pay for, and with an atrocious bank fee. You cant have Paypal and a physical account at the same time and no online bank account in general. The online app is unacceptable. The only thing you can do through it is to see your balance and transaction history. Nothing else whatsoever. And the absolute worse, if it can get anymore, is the customer service. There is zero, and I mean ABSOLUTELY ZERO customer service. No response to your emails or any other mean of communication, but phone. Even when there is a problem no one will ever tell you and you end up finding on your own. I was waiting for a transaction to go through 15 DAYS! Until I gave up and called them only to be told that there was an identification problem. Stay away!
Dear Theodor,
We thank you for leaving an honest review about our services. We are sorry that you haven't had the greatest experience using Payoneer. This is certainly not our desire for you or our intention. We want you to have the best experience in our platform.
Payoneer is an online platform that facilitates cross-border payments for businesses and professionals with fast, secure and low-cost solutions. For access these funds, we offer the withdraw to bank option and the card, where you can withdraw via ATM or use the card in POS. Both options are subject to eligibility and availability. In addition, due to our regulations and to assure the safety of the transactions, we usually don't accept digital banks /e-wallets registration for withdrawal purposes. For that, we ask the customer to always register a physical bank account.
You can transfer funds from your Paypal to your Payoneer account. For that, you need to connect your Global Payment Service details with Paypal and follow the procedure.
Regarding the card fees, we do encourage all of our users to be aware of the fees whenever a card is ordered, and if there is any confusion we are always willing to explain and educate.
We are sorry that you've had such a bad experience with our customer support. Our company receives multiples inquiries a day and we try to handle them as quickly as possible. But we know that sometimes this can lead to delays in service. We acknowledge that our response times are not as fast as they could be now. We are doing everything we can to fine tune this process so that our team is responding to everyone in a timely fashion. However, we must insist that if it is an emergency, calling would be the quickest option.
Also regarding your account, we can see that you requested to change the method of payment from Paypal to bank transfer and you are facing some issues to complete the change. We expedited your case in high priority with our bank department, so you should be advise soon via email.
Best,
The Payoneer Team
I was still waiting for my account verifying, i thought its a very fast service but i'm little disappointed.
Dear Prince S,
Thanks for your review. We are sorry to hear that you had issues with your account verification.
The document verification is done for compliance reasons because we must comply with the rules and regulations imposed by the US government, MasterCard and financial institutions. As such, we are required to provide information that is up to date and clearly visible. We have strict guidelines we must comply by. Once this information is submitted, our team deeply analyzes the information that is sent.
This process typically can take up to 5 business days once the documents are provided, so if the process has taken longer than this, and it seems that in your case, it did, we sincerely apologize. It is simply not acceptable and we need to do a better job overall with the approval process.
However, checking upon your account, we are happy to see that your document was approved and the account is ready to receive payments.
For live assistance and if you have any question, you can always contact our support via email, chat or by sending a message via our social media platforms by sending a private message on Facebook or Twitter. We do apologize for the inconvenience.
Best,
The Payoneer Team
This service is really awesome. I'm very satisfied with the Payoneer service, also satisfied with their customer service. They are really nice, and can easily catch and solve the problem of their customers.
I am new in payoneer. There service is very helpful and very fast. I am very happy to use my payment service in payoneer.
Fast, friendly and polite! My issue was solved imidiately and all of my questions were clearly answered.
Good Experience and I am very happy about customer survives. Thank you.
Ms Mae id number ******* is the best customer services I ever experience, she took her time to rally help us, due to her great professional service I am willing to continue staying with payoneer, thank you again Ms Mae. You are the best.
Excellent service from Payoneer customer care.
I just love the service from Payoneer customer care.
Thank you so much.
My problem was solved swiftly, and the customer service is excellent. Payoneer is a very good company.
He can get more information before I told him more about my questions, and helped me much more than I was experienced.
It is so good words can't explain. Pioneer is one of the best bank in the us now
I am happy for being customer of payooner. Best online platform for bussiness payment. I can pay worldwide for my bussiness. I want to recommend you all to use payooner for your wallet and it's easy to use.
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Dear Fernanda,
We are extremely sorry to hear that you had issues to re-issue your card. The procedure should be simple and fast for our customers. We agree that the verification can sometimes delay the processing and it is done for compliance reasons because we must comply with the rules and regulations imposed by the US government, MasterCard, the requirement of our different banks and more. But this don't justify the delay on response. We acknowledge that we need to make better.
A new card was already issued to you via expedite shipping. Our support also contacted you via email, please check your email box.
Please let us know if you need any additional assistance.
Best,
The Payoneer Team