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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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You cannot go wrong with Payoneer. The customer care is fantastic and sweet... Will always choose them
I want to change my account because I will fill my account and I am under 18 so... Plz change my account and I will use my father account
I have loved using Payonner. You have given men a chance to get paid for my work with ease and to use your services anywhere in the world.
My Payoneer account is very useful and I had a good experience with your customer service. Thank you.
This is best service but they are replying to much late and I have still issue regarding my account my account is still not active and not showing my payments.
I like the service and fees structure and directly goes into account.
I've been using Payoneer for about a year now and it has been a great life saver. People at customer service are always very nice. I totally recommend this platform
I had some issues on my payment and call Payoneer. These guys are best and they treat you like someone really important. They were very polite i have not seen customer service and financial team dealing with people like this any where. They did took my matter seriously and resolved it.
I highly recommend to all business to use Payoneer services and you will not regret it. Thank you so much Payoneer for your wonderful services and keep up the good work.
I really enjoy payoneer and it's services it provided and I'm glad to be part of those using payooner to make and receive payments. I so much Appreciate the fact that all card shipped are free. Keep the good work.
I used payoneer and Its very good service and I hope Everybody signup on it to get and receive money from many online services..
My problem was a resolution of customer service, and your representative was pleasant to work. Thans a lot.
I have been trying to resolve an issue for over two months. Simple, I just need to change the account I receive money in. I received a message after all these weeks of communicating backward and forwards, with each response taking on average five whole days, that I was ready to go. Imagine my anger when I initiated a payment yesterday and instead of going to my new account it went back to the old one. I have lost hope and will not be using their services again. Should have listened to my daughter and gone with PayPal instead.
The experience was too good but still waiting for my solution
Dear Ammara K,
Thank you for leaving your review. We are happy to hear that you are having a good experience with us.
As we could check on your account, the request to change name is pending because our approval department requested further information in order to proceed with it.
Please enter your Payoneer account and provide the information requested as soon as possible. Once you do it, it takes 3-5 business days for our Approval Department go over the documents and update you via email.
For live assistance with this matter and if you have any other question, you can always contact our support via email, chat or by sending a message via our social media platforms by sending a private message on Facebook or Twitter. We do apologize for the inconvenience.
Sincerely,
The Payoneer Team
Great eperience, it took me some time to get my issue resolved on the phone but they did eventually.
I want to reuse my account Grant access Please help I want to reuse my account Grant access Please help I want to reuse my account Grant access Please help I want to reuse my account Grant access Please help
Mi experiencia con la atención al cliente de payoneer estuvo muy bien. Me aclararon todas las dudas que tenía al respecto y la atención fue amable y eficiente. Estoy muy satisfecho.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Helen A,
Thank you for bringing this to our attention, we are sorry to hear about your bad experience with our Support team and I can assure you that this is not the service level we are striving to provide.
Accordingly to the reference number provided by you, we can see that there was a miscommunication. We'd like to apologize for the misunderstanding that occurred in your case, as we were able to review the situation ourselves and see what went wrong and what caused to your new payment goes to the old bank account.
Regarding specifically the issue with the new payment, our team is following up with you via email to provide you with the assistance that you deserves. This is the type of experience we wish you to have on Payoneer. We are sorry that the opposite has happened.
Best,
The Payoneer Team