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Payoneer

4.1

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 3 days

Instant Feedback

1 review

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Good
December 15, 2019

Good anr ufigigojpbuufigihobobbohhovigiigigig8h9hohogigigigohoobo i ivibobigihh ucdugohphohohoho hcivigihohohoho ivigihohoh

Date of experience: December 12, 2019
Jamaica
1 review
0 helpful votes
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5
December 14, 2019

Customer service was excellent and I hope everyone is has assertive as the agent that helped me today

Date of experience: December 11, 2019
Jamaica
1 review
0 helpful votes
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Excellent Customer Service
December 14, 2019

I was attempting to link my PayPal account to a forthcoming ecommerce project.
The agent was really knowledgeable and responsive!

Payoneer's customer service is fantastic; I always receive prompt and helpful responses!

Date of experience: December 11, 2019
Viet Nam
1 review
0 helpful votes
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Good
December 14, 2019

I called the customer service center and received a thoughtful welcome from the representative.

Date of experience: December 11, 2019
Turkiye
1 review
0 helpful votes
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The cs was amazing and too helpful
December 14, 2019

My issue is solved at the moment and the it was about the pending transaction and the cs help and clarified everything in a professional way. Keep going

Date of experience: December 11, 2019
Nigeria
1 review
0 helpful votes
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Excellent!
December 14, 2019

Payoneer services are excellent. They just need to be more faster in their verification time. In my own opinion, I think 3 or more business days is too long just to verify an account after submitting necessary documents; it should be faster.

Date of experience: December 11, 2019
Sri Lanka
1 review
0 helpful votes
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The customer care agent( She was a girl) was really helpful.

Date of experience: December 11, 2019
Bangladesh
1 review
0 helpful votes
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5
December 14, 2019

Best service. So far, I'm a new customer, but I believe it's the best payment method off time... If my account is verified I will definitely make transaction

Date of experience: December 10, 2019
Jamaica
1 review
0 helpful votes
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Excellent service
December 14, 2019

The service was excellent, am truly pleased. And I will surely be doing more business with them. Payoneer is the way to go.

Date of experience: December 10, 2019
Bangladesh
1 review
0 helpful votes
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Excellent
December 13, 2019

Very good service, i love Payoneer service, quickly response and Quickly resolve, First time i see,,,,, thanks all Payoneer help service employer

Date of experience: December 10, 2019
Belize
1 review
0 helpful votes
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Good
December 13, 2019

I love the services just some miner inconvience at this time not able to recieve my payment and would want to be able to recieve my payment without issues

Date of experience: December 10, 2019
GB
1 review
0 helpful votes
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Great!
December 13, 2019

My experience was great the person who dealt with my problem was very polite and was willing to help me and she solved my problem right away.

Thank You Jean

Date of experience: December 10, 2019
Pakistan
1 review
0 helpful votes
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Excellent service
December 13, 2019

There was an issue in date of birth. But within a 2 mint i sent my new Identity card and payoneer solved this issue in a minute. Very quick and fast service and I recommend this service to all...

Date of experience: December 10, 2019
Turkiye
1 review
0 helpful votes
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I get 2065 usd payment, then suddenly payoneer block it and get the money to pending, and they want ID card from me fro verify (I was also fully verified, but they again want it)

So I sent it again, and nothing...

Still the money is in pending, and they steal it!

PLS STAY AWAY FROM PAYONEER, I LOST 2065 USD, DONT DO THE SAME PLS!
DONT BELIEVE THESE POSITIVE COMMENTS!

Date of experience: December 10, 2019
Ghana
1 review
0 helpful votes
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Excellent
December 13, 2019

Payoneer is great, their customer service is the best I have seen and experienced so far
They were swift in helping me

Date of experience: December 10, 2019
India
1 review
0 helpful votes
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So good
December 13, 2019

Very good experience with a payoneer representative team

Date of experience: December 10, 2019
Israel
1 review
0 helpful votes
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Excellent service, thank you very much!
December 13, 2019

Excellent service, thank you very much!
I received a quick, high quality and focused response

Date of experience: December 10, 2019
Kenya
1 review
0 helpful votes
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Top customer service
December 13, 2019

I had an issue with my document verification and when I reached out to the customer service my call was picked immediately. The services were excellent and the agent was helpful

Date of experience: December 9, 2019
Philippines
1 review
0 helpful votes
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I don't know exactly if my concern will resolve. I hope it will. The operator is kind but I hope really my concern resolve after this.

Date of experience: December 9, 2019
Costa Rica
1 review
0 helpful votes
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Great customer service!
December 12, 2019

Great customer service, well educated and professionally trained agents. Quick resolution to my issue!

Date of experience: December 9, 2019