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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Few years now with Payoneer and i never encountered any issues with online payments or cash withdrawal. The customer support is quiet helpful when needed too.
I could not be happier with the global solution Payoneer provides for a stress free banking experience. Their customer service is top tier, it's simply unmatched. If you're not a member, what're you waiting for?
Support agents always there and it's not hard to reach out to them. My issues can be solved without moving or going to any location + I love the fact that it supports not only the U.S. citizens but also other countries. I'm from Belarus and I haven't found any alternative to Payoneer, even though I tried for the past 5 years.
I removed one star because of non-existent Shopify integration. I lose money to pay to a getaway service and then once again to moving it to my Payoneer account.
Please, please, please, provide Shopify integration soon :(
This service should be made more effective than it is currently. In that way, customers outside the USA would be able to easily access your customer care services.
I am corresponding for a month with Payoneer after complaining to the supplier and told by him I should be credited but I was not. Payoneer does not take any responsibility or action for more than a month.
Hello Judith,
We apologize for any inconvenience that this has caused you. We want to assure you that your case is already being handled with the highest priority. Since this is now involving a dispute matter, all that is left to do, is wait.
Whenever a customer files a dispute the matter needs to be investigated and there are a several parties involved in the process.
Payoneer files the dispute on your behalf and the case is then forwarded by our card processor to Mastercard (aka the "card network"). Mastercard reaches out to the merchant's acquiring bank which in turn contacts the merchant for explanation. The merchant has up to 45 days to provide an answer and if they choose to accept the dispute the process can be resolved at this time.
If the merchant decides to reject the dispute they will provide supporting documents to support their claim. In some of these cases, Payoneer has the option to file a second dispute on your behalf which can take up to an additional 45 days.
Like we stated previously, we are handling this at high priority. We will make sure to offer the best solution possible as soon as we hear back from our internal teams. You will be personally contacted via email.
We appreciate your patience and understanding.
Thank you for the honest review, as this will help us improve our quality assistance for the future.
Best,
The Payoneer Team.
Good service quick and easy, safe to use I couldn't ask for more than what payoneer offers I am loving the service and it's great for because I am a musician and I received funds from all over the world
I like the service, Good response and he call back when the connection disconnected. He resolved the issue with least time.
Am satisfied to your service. Overall experience going good. Customer care service provide have good coversation. She's resolved my problems and clear my all doubts. So thanks to all of you and bless you all.
Its was good service but still my issue not resolved
Payoneer is the best way to solve cash flow problems with all services they provide. Before using Payoneer I was losing almost 10 percent of money just from unfair conversion rate. Now its really reliable banking services. Also Excellent customer services each time i need help just make the call and they are glad to help.
Any time i have queries or issues, it always gets sorted out swiftly. I must say I'm impressed with services rendered at Payoneer.
I applied to open an account with Payonner as a company, but my application has been immediately declined with no reason at all. I was obliged to call them to understand what happened and I am still waiting to see if my application will be successful
Great bank thank you,
Support is great platform is awesome
I have to Thank the Entire Payoneer Team, for doing a fantastic job in returning money into my Payoneer Account, I choose a wrong Currency Denomination, which is different from the local account number i added, this cause my bank to reject the fund, and i got all the money back without any charges removed from my money, All the Payoneer Support representative involved did great job, in listening and assuring me of quick resolution. Am happy with the Team. Payoneer Team Cooperate in given Details to help Track the Fund
Very satisfied by how customer care representative handle issues concerning payment. They are professional and quick in solving customers' concerns.
Thanks to your representative, Lei. Two thumbs up to her. She really helped me with my problem regarding my transaction.
I'm facing difficulty to transfer money to my supplier and the function for make payment is very limited. The time frame to review bank account is very slow.
Very well served by customer care. I greatly recommend this site to other users. The site provides one of the best payment method
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Hello Johnmark,
We would like to apologize for any inconvenience you might've had in regards to contacting our support center. We understand how frustrating it can be, trying to reach someone live so your issues can get resolved. By no means, are we trying to make things harder for clients like yourself. As Payoneer is an ever growing company, we are receiving large inquiries daily. Due to this, our customer care emails can take a while for a response time. We give our clients an estimated time frame of 3 to 5 business days for any inquires to be replied to. Although it is nowhere near where we want it to be, it is a start in the right direction. In such cases, if the request is an emergency, than we also have our two other support lines available; chats and phones. These are our most popular methods of communication. It ensures that not only do clients issues gets clarified but offered a solution on the spot.
However, we do understand that not everyone can have access or the funds to make an international call. This is why we also offer support via our social media channels ( Facebook & Twitter).
Do not worry, your feedback is very important to us. This will help our internal teams offer a better and quicker customer care service in the future.
Thank you,
Best,
The Payoneer Team