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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Excellent service by Payoneer team. Recently my Payoneer credit card was hacked. I was informed by Payoneer customer care centre. They blocked my credit card, attended promptly and a new card issued and already delivered to me through DHL. I thus always trust Payoneer quick attention to any problem that crops up.
Dear sir,
Id number: *******
My 940 dollars is pending from 15-01-2020.
I can't receive 940 dollars, please check and send in my payoneer account.
Emails are days or even weeks to be resolved, but calling them will help you within a day, try calling them its worth it.
I was engaged with live representative at payoneer and it was really a good experience as my all concerns got cleared. Thank you payoneer
This is the best and Fast, Reliable Payment Service Provider in the World, You can send or Receive Payments Through this Service in All Around the World Without any delay.
I really satisfied that Payoneer is a great platform to received money from abroad. Thank you Payoneer...
The support team is amazing, how ever, I work for a genuine business, we have provided all required identification, several other team members use payoneer, I haven't been able to use payonner for a single straight week with out jumping trough hoops to get my payment, even when doing direct ACH transfers, the verification process has questioned me twice already, if you want to use payoneer you need to know that it would take 3 months at least to set up.
Been using payoneer's service for more than a year, and they never cease to amaze me, their service is perfect
Best solution to transfer funds from paypal or any online website
Very easy, not complicated
I got paid on Friday, so I made the withdraw that same day, because of the 2-5 day review to do withdraws my money was supposed to transfer to my bank account on Monday (slow) on Monday I get an email saying that my withdraw was cancelled, they (Payoneer) tried to blame my bank, but then they said it was because of a technical error on their behalf, and that I should make the withdraw process again and my founds will reach me from 2 to 5 business days.
I needed the money to pay my bills and to go to see my family on Christmas, I'm not going to be able to make it, nor pay for food, they won't push the transfer even if it was because of an error on their system and of course because of the holidays I will get my founds next week if it even happens.
Thanks a lot Payoneer.
Hello Juan,
We would like to apologize for any inconvenience this has caused you especially during the holidays. We want to clarify want went wrong with the transfer. Sometimes, transfers can get declined because of issues with the local bank account of the client. In these cases, the client must get in contact with their bank to see the reason for the decline. Many factors can come into play, such as the bank account reaching its limits or they require documentation. This information we do not provide because we do not have it. Once the transfer is successful, you have to wait between 3 to 5 business days for funds to arrive to your local bank account. Please do keep in mind that Saturdays, Sundays, and National USA holidays, do not count as our business days. Due to this, there are bound to be delays that we can't control.
Since Payoneer is not a bank, we use intermediate banks in order to make sure the funds arrive to the client's destination. Since these intermediate banks have their own operation days and hours, transfers can take even longer.
We do see you have contacted our support team and they have provided you with a solution to your inquiry. If you still need further assistance regarding this matter, please do not hesitate to contact our support team once again.
Thank you.
Best,
The Payoneer Team.
Got the answer I needed quickly and to the point. The agent was knowledgeable of my situation and waisted no time in providing me with quick and accurate solution.
The representatives are so caring and polite when interacting with customers. I give the service credit.
Good customer support. Because of my carelessness i made a mistake in my date of birth, thats known and convoye by your team. I will update soon my national id soon, thank you for your customer service team.
Very reliable in processing my business's payments
Nice service the support team very helpful and treat the issue with care very recommended nice nice nice
My experience with Payoneer has been great. Its fast, the fees are friendly, and their customer is very helpful and understanding.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ali,
Thank you for leaving an honest review of our services. We would like to apologize for an inconvenience the waiting time has caused you.
We pride ourselves in providing excellent customer care to all our clients. Due to this, we have many inquiries coming in daily causing a delay in review times. If clients contact us via email, we ask them to wait 3 to 5 business days for a response. In urgent cases we ask our clients to contact us via Phones or Chats for live support. This will ensure that any questions or inquiries get handled appropriately and in a timely manner. If you are still are having issues with your account, we strongly urge you to reach out to our support center via the mentioned methods.
We will let our internal team know of the honest feedback provided. This will help them understand, where we can do improvements.
Best,
The Payoneer Team.