On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It is wonderful. The team which they have for customer service is so friendly. They have helped me a alot.
Good system of safe money transfer case a a reputable company for international money transfers
It has taken many frustrating months to get to a point where I feel that I am getting somewhere with sorting out my problem, which was that I couldn't access my account due to a change of email address. Eventually, I spoke to a very nice lady who asked me some security questions and has sent me an email whereby I can update my details. This could have been done months ago, saving a lot of stress.
I got the most and best customer service from hunks one of the agent. Kudos for handling well the issue and resolving it. You deserve the best reward
I was waiting for about 10 minutes on the Q, but it was worth it. The customer Rep was really nice and super helpful from the beginning. I hope you keep customer service Reps like the one that I had on your company. 10/10 :)
My Payoneer account is not approve why sir please help me sir
Dear Angel
Thank you for reaching out to us and for raising your concerns.
Based on the details you left, we were able to locate your account and identify the reason why it is not yet approved. We can see that there is an ongoing communication with the support because the quality of the ID and the proof of residence you provided are not sufficient, you have also provided irrelevant documents that we were not able to use for verification.
We truly understand the inconvenience and apologize if you did not receive the correct instruction as to the documents you need to submit and their format. We could see that you have asked to communicate with a Hindi speaker, to do so, you can call the following toll free number 80044-04022, otherwise, you can dial the numbers below if you are located in Bangalore of Delhi:
Bangalore 80712-79452
Delhi 11712-79500
We hope it will be resolved very soon. If you wish to, you can as well follow up on your request via Facebook or Twitter by sending a private message and our team will explain and do their best to assist.
Sincerely,
The Payoneer Team.
Payoneer is 100 times better than PayPal. It is not deduct any charges when you receive money with different currency in payoneer. It converts your money with highest rate in local bank accounts. Payoneer is very fast for send payment in your local bank account.
It is with help of Payoneer that I have been able to take my software development skills to a whole new level. Let me explain why. Most cloud services ask for credit card information before they let you in. It's virtually impossible to get international credit cards in my country. Until a year ago I had no way to create developer accounts for aws, microsoft azure, chrome webstore or google playstore. Limited access to application deployment platforms stood as a roadblock on my way to becoming a professional software engineer. As a result, my ability to get high quality freelancing jobs was limited. That all changed once I got payoneer mastercard. Thanks Payoneer!
The management must absolutely study and understand Latin America's mailing address problem, in order to educate staff. You will loose lots of credibility in present situations.
Dear Nader N,
We are sorry to hear that your impression of Payoneer is not a good one, as this doesn't reflect the level of service that we're capable of providing.
We tried to find your account and could not. We'd like to hear more information about your experience. You are more than welcome to send us an inbox here or contact us via live chat, phone, or social media and provide us with your details, so we can further assist you.
We thank you for leaving and honest review and we aim to provide better quality assistance to you and all our clients.
Best,
The Payoneer Team
Customer service was understanding of my situation an the given information was enlightening
Excellent customer support. The agent stayed with me and updated me throughout the call until my issue was resolved.
I had a problem with my prepaid MasterCard. It seems it's physically damaged and that's why it won't work. I got all the answers I needed + they have placed an order for a replacement card on my behalf. Everything went quick and smooth. I'm very satisfied with the customer care and service.
I am a customer of payoneer nearly one year and during these time they solve my oroblems and answer all my quiestions rapidly whenever I call them. I thank to all payoneer owners and big families
I am so happy i could reset my PIN code in just a few minutes, good quality service. The recipient was a female her name was kelly i think!
Thank you.
Very satisfied i m using it from last some years its best in the world i love this one
Great experience the representatives was very clear providing the information and very helpful. Thanks for your help.
Excellent service by Payoneer team. Recently my Payoneer credit card was hacked. I was informed by Payoneer customer care centre. They blocked my credit card, attended promptly and a new card issued and already delivered to me through DHL. I thus always trust Payoneer quick attention to any problem that crops up.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Money Transfer Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Elaine,
We are sorry to hear about your frustration and your experience.
It really does not sound like the type of service we aim to provide and we apologize, even though we are glad to hear that you have received a good customer service and that this was eventually resolved.
We tried to verify why it happened in order for us to at least be able to provide you with a logic explanation, but we did not find the email address you have left in our system.
To avoid this type of situation in the future, please consult with us, we have different teams that you can reach through the different communication channels we offer: live chat, phone, email. We also always recommend contacting our social media team that provides detailed information and solutions.
Again, we would like to say sorry and we hope we will have the opportunity to provide you with a better customer experience in the future.
Sincerely,
The Payoneer Team.