On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
You will feel the concern of the customer service department. They mind the security of your account and try solving your issues to the best of their ability. They van even call you back once you run out of airtime to ensure your issues are resolved.
Your personnel is polite & respond immediately to my concern regarding my pending payment. Very much appreciated.
My experience with Payoneer customer help center was really amazing. Just hope they can make the chat option available for my region though, so I don't have to always make high tariff calls from my end.
In all, you can be sure of getting a VIP treatment, no matter how trivial or complicated your issue may be.
My affiliate merchant requested for a voided check or bank statement from my US checking account. (of course i don't live in the US and i've never been to a bank in the US before; obviously opened an account through Payoneer). I wasn't sure if getting it would be possible.
But after calling Payonneer customer care line, and speaking with their representative (Haji).
She listened to my request carefully and immediately ran a check through my account to verify my account, and verified my affiliate provider. Then she processed my request to my US bank immediately, telling me exactly when to expect the voided check(or bank letter), and why it will arrive at the said time.
Honestly, i was expecting a long queue and minutes of waiting before a rep will pick, but it wasn't so.
Haji was POLITE, RESPONSIVE, FRIENDLY. She answered every of my questions adequately.
Thanks Payoneer
Payoneer is a great company. I have always got an excellent service using Payoneer.
The guy and lady who just attended to me were very polite and efficient. Even when my airtime got exhausted, they called back and were very patient and professional. Probably the best customer service I've had.
Great experience over the years! And it has been more than four years and I still do not have anything bad to say! Keep it up Payoneer Team!
They are polite and professionals and understand the words even you are not english speaking
I am using Payoneer since 2015. For all these years, I have test plenty fintech companies, and my oppinion is that Payoneer are highly adaptive and always providing the best service at the current time!
Thank you Payoneer! You are the BEST!
Awesome clients and assists by giving a clear process of carrying out some of the factors and concerns
Payoneer always goes above and beyond to help resolve any issues that I have with payments. Great service!
I have been using payoneer since 2019, its been a terrific experience, top notch customer care representatives, quality service.
I was checking my Payoneer Master card transaction detail and noticed 3 different unauthorized transactions made in a short period of time. I tried to send an email to Payoneer Customer Service and at the same time I made a call. My telephone was received politely and was asked my problem. After some verification process, my Payoneer customer service agent solved my problem right away. I received necessary emails related to the issue; the existing card was blocked and new card is being issued and will be shipped at no extra cost.
I really appreciate the knowledge of the Customer Service Representative that made me feel safe to use the Payoneer Master card in the future.
I really like payoneer customer services. When I contact customer service, it is very easy to use.
Always a pleasure with Payoneer, they really try to resolve whatever issue you may have. Great service as always
I was trying to reactivate my account and the agent was very efficent in assisting me.
Payoneer is is the most helpful platform i know to do business with, I could not work without them! I have been working with Payoneer more than 2 years now!
They are the best in support. I have been using there service for more then 2 years.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Money Transfer Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members