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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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My experience with payoneer is good, love their service everything is perfect easy no stressful
The customer representative was very professional, friendly and nice to talk to. Gave solution to my issue within few minutes.
It is a great platform to have money on and make transactions with
Customer's Call service centers should develop a quick time frame to attend to customer calls without any delay because i experience that when i called,,,, was like what are the customers care unit doing without attending to my calls which took a while before they could pick up.,,, They really need to improve as well.
The same account I have used with Payoneer since 2016 for VRBO payouts is still in use. I requested an IBAN number to be added in May 2019 and provided documentary proof. In January 2020 I discover I do not receive my payments. Payoneer claims I have no active account on file. Today 6. 1. 2020 I still have no confirmation that I will receive my payments.
Hello Margaretha,
We appreciate you leaving an honest review of our services. We apologize for any delays you are experiencing regarding transfers to your local bank account.
Please be advised that you do have an active account with us, however it possible that when you contacted our support team there was some miscommunication. In order to find a clients Payoneer account that is linked with VRBO, they will need to provide the correct email written the correct format in order to be able to locate the account. We do see that there has been another bank account added to your account per your request. We want you to know that any transfers made to your account, can take anywhere from 3 to 5 business days for the funds to arrive. Please also note that Saturdays and Sundays Payoneer does not operate, as well as many of the intermediate banks we use. Your funds are still on their way to your local bank account. We ask you to kindly wait for the respective time frame. This is the standard time frame many of our clients are given.
Thank you for your honest feedback. This will help us provide better quality assistance in the future.
Best,
The Payoneer Team.
I called in because I forgot my password and one of the verification details that I need to provide before I can update or change my password is to verify my number which I can't because I lost my phone along with the number. The reps that I talked to was very accommodating, I was asked security questions and when they were able to confirm that it is me, they gave me details on how to retrieve my account. Thank you for the fast service.
I have been sending a request of my issue through email but could not get even a single reply. But now I had a live call with Shaw hope this time it will resolve. Thanks
Hello Fantaser,
Thank you for leaving an honest review of our services.
We would like to apologize for any delays that you experienced from our support team. We understand that your issue is very serious and urgent. Please be informed that, when a client attempts to reach out to our customer support through email, response times can vary. The standard time frame for a response is 3 to 5 business days. (Saturdays and Sundays are not our business days.) This also applies to any documents the client must submit as well. If the wrong information is given, then this can delay the response/review time.
In cases like these, we strongly recommend that the client contact our support team via Phones or Live chat. This will not only ensure your request gets handled appropriately but also gets transferred to correct department accordingly. Your case is already being handled under high priority via our department. Once there is an update you will be notified by email. This update should be provided to you by the end of this week.
We appreciate your patience and understanding. Your honest feedback will be important for us so we can provide better assistance in the future.
Best,
The Payoneer Team.
They are polite and very transparent. They are professional and can give a wonderful experience to every customer. Keep it up.
My friend can easily use it anywhere. Because of he had used it to withdraw his earned balance from ATM booth. Its charge very simple.
Well I tried to open tickets on many channels hope this time it will be solve
Hello,
I have been using Payoneer for years and I didn't see any big updates I had even to wait 2 days until I call the customer service to give me a response code which is not shown in my transaction history so I can verify my visa with a Freelance website.
The second issue is you removed the refresh button of the actual balance and I had to two around 10 ~ 20 mins until I see the upcoming transaction!.
Where's the OTP?
Thank you
Hello Abdelrahman,
Thank you for leaving an honest rating of our services. We understand how frustrating it can be when your inquiries are not getting answered.
Please be advised that there is some information that is not provided to the client via their My Account. In such cases, the client must contact our support team to confirm and verify whichever information they request. If you left an email to our support team, please expect a waiting time of 3 to 5 business days for a response. Our support team handles many inquiries daily. They reply to them in the order in which they came. This is the reason we give our clients the estimated time frame. If this is an emergency, many people who are in your shoes will give our support center a call. This is to ensure that your request gets handled with the highest priority possible.
We are glad that you were able to give our support center a call. Your case was now solved. We hope to earn a better rating from you in the future.
Best,
The Payoneer Team.
Outstanding experience, quick service, easy to deliver my problem and get the solution immediately thank you so much.
I had a doubt about how to successfully link my Payoneer Account with Paypal, and I had problem with the current Bank of America Account that Payoneer provided in my profile. After some basic question the representative was able to provide me the help I needed.
It was wonderful and secured, I loved it Shared my feedback to my friends as well and they are using the servIce and very happy with it.
Thank you very much for your help. I'm happy to work with you.
I'm so thankful for the representatives that I talked, because they give me some clarification regarding to my concern. Overall I'm so very satisfied for the services...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Henry,
Thank you for your honest comment regarding our customer care services.
Please note, that our number 1 job is to make sure our clients issue can get resolved. Our agents, make sure each call can have a resolution and clarification of what is going on. Many of our clients are not well immersed in our services, so they make sure everything is explained accurately and smoothly. Now, as you can see, this can cause long call times which in turn can cause long waiting times for other clients in queue. When our agents are not attending calls, they make sure the client's email and inquiries gets responded to and transferred correctly. They are constantly busy and multi-tasking, so any clients payments, inquiries, or requests get handled properly. We are a financial institution and these are payments that clients are expecting. So they are extra careful with what they do, so no mistakes occur or else delays can happen. We hope this gives you an insight as to why the waiting time for an agent to respond is long.
We appreciate your feedback.
Best,
The Payoneer Team.