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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I love using Payoneer. My payments are sure and on time. Only wish you could do savings with them or get a loan when emergency arise.
I was having issues managing my currency so I had to contact the Customer Care. Their response was swift; the agent gave me some suggestions, I tried them out, and my issues were solved in less than 5 minutes. Thank you, Payoneer!
I am a little disappointed, because this is my first time to use Payoneer and have followed all the steps asked in order for me to receive my pay from my employer. Now my salary still shows pending while all of my colleagues got theirs available. I have called Payoneer Customer Care and was told that everything's okay on my account as it was properly set up and said that the issue is on their end, but have it escalated and gave the assurance that after 2 hours the funds will show available on my account. Still waiting for the funds to be available.
It was easy to understand all the questions. It was very important for me. Really appreciate for it. Thanks
It was a great experience with Payoneer. I have an issue but after contacted with representative my issue will be solved soon
Fanny, very helpful and professional Customer Service
I'm really disappointed from the way they treated me! I wrote to them several times but no answer. Really bad experience
Hello Elvi,
Thank you for leaving an honest review of our services. We apologize for the delay in response times from our support team. We understand you have been trying to communicate with them via email but have had no response from them. This is very frustrating for you, as you are trying to have your inquiries resolved. We want to let you know your case is being handled with the utmost priority.
We want you to know that our customer support center receives many inquiries via email daily. This is why we give our clients an estimated response time of 3 to 5 business days. We know this is not the fastest way to have a clients issues resolved, but rest assure it gets done. If the matter is of urgency, we need our clients to contact our support via chats or phones. The reason we say this is because this will ensure that your case gets handled with the highest priority. This also helps our clients understand what is going on and if this case needs to be transferred to another department. However, we understand not everyone can get access to a phone call, so we made sure that we have our social media channels open (Facebook and Twitter).
We will let our internal teams know of your feedback. This will help us provide a better customer experience for clients like yourself in the future.
Best,
The Payoneer Team.
Amazing reps! My issue was resolved I'm a timely manner. I love the easy process of getting payment and the professionalism is up to par.
I love contacting at the payoneer customer help center. I got a good solution to my concern.
And the customer care executive did very well. I like to contact payoneer help center.
Thank You for assisting me.!
Excellent and great services ahead but needed to be fast than now.
Best customer service experience i ever had. I am super impressed from Anna
Still waiting for verification of my bank account to start working. During registration it said: "usually it takes up to 3 days", but... It will soon be a full month since I registered, and still not there. Customer service said it's all right and I just have to wait more. Hope the problem will be resolved soon.
Hello Roman,
We would like to thank you for leaving an honest review of our services. We apologize for an inconvenience this has caused you in regards to the long approval time frame. Normally, when clients register for a Payoneer account, it can take anywhere from 3 to 5 business days for the review process to be done. There are cases where our department can request more information of that individual. This is to ensure that all the details are correctly entered so the client can start doing business. We were informed that your case is under high priority by our relevant department. We should hear a final response by the end of this week. Do not worry, any updates regarding your case, will be monitored and notified to you via email.
We will let our internal team know of your honest feedback, so we can provide a better quality assistance.
Thank you.
Best,
The Payoneer Team.
They help me very politely very best customer care service
Can't complain about the fees. Lowest in the market!
Payoneer customer support team is excellent. But the problem was not solved right now. If I get some resolution too soon, that's helpful for me.
I had been trying to resolve an issue i had been having connecting my account to Clickbank. I decided to call, got through to a rep in around 3 minutes and the rep was awesome! Very polite and I felt at all times that she was genuinely concerned and wanted to assist me!
I use Payoneer for my Airbnb payout method. Living in the Caribbean region signing up for an account is not straight forward as we deal with P. O. Box addresses and Payoneer recognizes only physical addresses. I had to call several times to get my account approved for them to ship me a card which take 10-28 days to receive. Of course this time frame is very inconvenient. I have also used Payoneer for my Homeaway payout method. This was very straight forward as it was a direct deposit into my bank account and didn't require a card to be ship- too many moving parts!
Payoneer is a functional service and handles payments well enough, but there is a minimum withdrawal amount of $50, so if you've made less than that and aren't going to make any more, there's no way to access that money you earned without ordering a Payoneer card, which costs money. The service is functional, but the idea of a minimum withdrawal for money you worked to earn is ridiculous.
Hello Benedict,
We would like to thank you for the honest review of our services. We understand you are frustrated at the minimum withdrawal amount for our withdraw to bank services. Please note, that this amount can not be changed unless, the client wishes to permanently close their account. This amount is in agreement we have with many banks worldwide. This is to ensure that our clients can get the most use out of our services and to encourage the client's business growth. The more business the client can create, the better it is for both parties to have a successful future.
Not worry though, we have let our internal team know of your honest feedback. This will help us provide better quality assistance and transparency to our clients.
Thank you.
Best,
The Payoneer Team.
1st Time i contact with payoneer live call support. And they are too much cooperative
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Hello Jerick,
We thank you for you honest review of our services. We are glad that you chose us to cater to your financial needs. We apologize for any inconvenience you have endured in regards to receiving a payment from your employer.
Please understand that Payoneer is a financial institution that is regulated by the US government. Due to this, our payments department will review every payment that comes in into our systems. Once the client reaches a certain threshold in payments, our department will ask for documents to verify the payment. If everything submitted is correct, then the payment will process. There are times where clients might not submit the correct information, which in turn will make our department request the correct documents via email. Communication via email can vary as this depends on the clients end. Response times can be anywhere from 3 to 5 business days.
In cases like this, we recommend our clients call our support team. This will make sure your case is handled correctly and get your payments processed accordingly. It looks like your payment has already processed and was already sent to your local bank.
We appreciate the great feedback of yours. This will help us provide better assistance and transparency to our clients.
Best,
The Payoneer Team.