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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Used to cooperate with the service and everythinng was very ok. Unfortunately now I cannot ask for transfer. I am a verified user. Buy I just get kicked out the account.
They will block you after taking a lot of money from you, their fees is so high and their credit card charges are very high too.
Thank you very much for talking to your customer about the problem and resolving the problem.
I was upset that the matter wasnt really resolved and that I have now go and apply for a driving licence just to open my account when the other girls I work with have never heard of this id thing or had to provide you with any but I understand that I have to do this to open the account
Hello Zoe,
Thank you for bringing this our attention and leaving an honest review of our services. We understand how frustrating this must have been in order to register an account with us. We can't speak for your friends and their accounts, but Payoneer follows a strict policy in regards to approving accounts. Upon registration clients are asked to submit all the requested information, such as a bank account. In order to verify this information, our departments will ask you to submit a valid government issued photo ID. This is to ensure everything is submitted correctly. If clients are not able to provide any form of official government documents, then unfortunately the account will not be approved. However, rest assure that once you are able to do so, you can always request to reopen your account again and submit the driver's licence.
We thank you for your patience and understanding regarding this situation. We also appreciate you were able to reach out to our support center to have this clarified. If you have any further questions or concerns please don't hesitate to send our support team ane email or give them a call.
Best,
The Payoneer Team.
Well I can very clearly state that this is the best customer care service I have got in a very long time. Loved it..
I called in last january 13 to inform that my latest withdrawal was incorrect because I entered the atm card number instead of my account number. I was told from the first representative that it will be 14 business before the money will return to my payoneer account but i was lucky that my concern was handled by my fellow Filipino representative and it only took only 5 days to return my money. I requested to expedite my issue. Thanks again my issue has been resolved and handled well. Good job!
They've got a decent product offering but they really need to work on their customer journey and ease of use.
I personally feel transferwise maybe a more convenient and easy banking experience.
Hello Patrick,
We appreciate the honest review of our services. We are glad you are using our services to process any of your payments.
Rest assure, that our customer support center is open 24/7. This ensures that our clients get assistance any time of day. We apologize that if you have experience some delays in response to your inquiries.
We received many inquiries daily via email. We have to make respond to them as accurately as possible. We make sure that if the request needs to have other departments involved, it gets transferred correctly. If this is an emergency, we recommend you contact us via Phones or Chats. This will ensure your case gets handled with the highest priority possible and have a solution to any requests.
This feedback is important to us in providing better quality assistance. We would like to thank you for this.
Best,
The Payoneer Team.
Its my first experience and i face pending payment issue but i like payoneer and i hope my pending payment issue resolved very soon
My experience with Payoneer help center was really amazing all credit goes to your Customer care representative Nico, she is amazing
Customer support lack information. Contacted the company 8 times and they said conflicting things. They said they would help correct the mistake but showed no willingness to help.
Deemed my account ineligible for selling goods online, which I don't. Contacted customer support to rectify the problem to no success. They kept saying to wait for 3 days each time, it's been 2 weeks with no resolution.
I requested for a business update form to update my current line of work, they promise to send the form but did nothing.
In summary, Payoneer treated me like sh*t and were glad enough to allow me delete my account without even showing any remorse.
Very bad company and awful customer support with no regard for customers.
Hello Ademola,
We apologize that you had a bad experience using our services. We understand how frustrating this whole experience was for you.
Please understand that Payoneer is regulated by the US government. This means that we have to adhere to certain terms & conditions to make sure our platform is safe to use. We took the liberty of looking over your communication with our agents to see what the problem might be. From our understanding, you were trying to use our Payment Request service. When you provided your line of business as a freelance writer for this specific service, your application was denied.
Unfortunately, there is nothing that can be done in regards to your account because the line of business you provided goes against our terms & conditions for the Payment Request Service.
Like mentioned previously, the only options you have if you were to use your account again are receiving payments via our Global Payment Service or through a partner payouts.
We are very sorry to see you go, and rest assure that this review will notified to our internal teams. This will help us provide a better communication and transparency with our clients in the near future.
Best,
The Payoneer Team.
Payoneer Telephonic Customer Service is excellent. If your issue is not resolved, Payoneer Telephonic Representatives will not leave you alone. They will leave you when you say that your issue is resolved and satisfied.
Quick response, effective customer care, no delays
The customer representative was very polite and professional in dealing with me
Hello Justice,
We are so glad that you had a professional experience with our customer support center. Our agents are always available 24/7 and are more than happy to help you with any requests you might have. However, we noticed that the rating you provided regarding this, is relatively low. We want to take the chance to rectify this. We want to provide you with a 5 star quality service. Please contact our support team via phones, chats, or emails. We want you to submit a detailed explanation on where you think we can improve our services. This will not only help you, but future clients.
Thank you for your honest feedback.
Best,
The Payoneer Team.
At first I was frustrated because I tried accessing the cash invain. So I called and Ms Ann was of great assistance... The customer service is great.
Great. Only one word is enough to explain. She was nice talking to me and gave me a good solution.
Great service! Keep up the good work. Looking forward for a great relationship here on. Thankyou for resolving my issue.
Good and very helpful service with a polite person even if my problem wasn't resolved but it was a plaisir to have competent person can understand and look with you the right solution
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Hello Mohammed,
We apologize that your account was closed by our internal systems. We understand you are frustrated because of this.
Please understand that our department does not just close accounts for no reason. We have to comply with certain rules and regulations brought upon by the company and the US government. Our support team has informed you that in order to reopen this account you will need to provide the requested information from our department. Once you have done this, please allow a few business days so any information that you provided can be reviewed. If everything submitted is correctly, then your account will be reopened. If there is still missing information you will be communicated via email.
We see that you were able to contact our support team in regards to this case. We ask you to kindly wait for an update via email.
Best,
The Payoneer Team.