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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Quick and fast service highly recommended. I was really impressed with how super fast I was assisted by a very polite and friendly agent. I'm impressed!
Customer service is just ugly. My account was blocked, to unlock I left request, which was supposed to be answered within 2 business days. I was waiting 3 days, no response. So I called to support and now I have to wait another 3 business days and hopefully it will be unlocked. To access live chat you have to log in, but you can not login because your account is blocked. Isn't it smart? Now imagine you went somewhere abroad let's say to vacation and all your money are in Payoneer... good luck with it... I would definitely choose another platform.
They are very responsive and love to help! My issues are always resolved when I call for help
I like my experience with payoneer, they are efficient.
Very much appreciated and quick response to my doubts.
Mu experience was some how good and i will be back soon
I like it, very good services, i like it, very good services, i like it, very good services, i like it, very good services, i like it, very good services,
I love working with Payoneer and their customer service! Very fast and effective!
It was an awesome experience, the agent walked me through the card activation steps quickly. The company also delivered my card 2 weeks before the estimated date.
Ntook longer then expected. But done in Due tme.
It was promised that i will be called back. But i had to call twice.
They are very fast to solve your problems. My problem solved in 16 minutes on a phone call!
Great service, I was very impress with the way chalsea assisted me, she apologized although it was not her fault.
Its a good platform for freelancer. But it will be good to skip the payoneer card needed for transactions into local banks. And also reduce the minimum amount for withdrawal.
Overall its a good option to use payoneer.
Quick answers for problems, easy guiding techniques and professional customer service
Payonner make a lot of business lifes more easier and faster, almost who are internationally market oriented, with also the amazing fast and professional dedicated support.
The executive who attended my call was very nice in nature & answered my questions very politely and in simple language
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nazar,
Thank you for providing us with an honest review of our services. We apologize for the lack of communication our support team has had with you over the last few days. Our support team receive many inquiries daily via email. They must reply to them in the order they came in. Due to the large amount of inquiries, we tell our clients to expect 3 to 5 business days for a response. We know that this method is not as perfect as it could be, but rest assure they get handled with the utmost priority. If this case is an emergency we strongly suggest our clients to communicate with our support team via phones. This ensures that your case gets handled correctly and transferred to the relevant department. You also must understand that each department have their own respective time frames, which can delay your request even longer.
After carefully reviewing your case, we see that our support team has sent you an update regarding your case. Your account has been successfully unlocked and we recommend you follow the steps in the email, to proceed in accessing your account. We will let our internal teams know of your honest feedback. This ensures we can provide better communication with our clients in the future.
Best,
The Payoneer Team.