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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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One has to look for the schedules in which US customer service reps are available. I mean no offense but they are the only ones who can actually help you on one call.
Great experience thus far. Truly delivers good service.
I have got my question's answer very well, i acn understand swhat to do next
I am so happy, payoneer team very firsly service, and very good talk to me...
Calling to payoneer Vietnam directly is very good and I would love to work with such a team.
Being a long time user of Payoneer, I have learned that customer service is very poor. You call them once and it takes them ages to understand the issue. They keep lying to you that issue will be resolved. They do not keep track of customer calls or when someone called. So every time you call them you have to explain the full story again
Outgoing transaction fees are really high comparing with other providers. So you just have to pray that you don't run into any problem, otherwise your are messed. I will be happy to prove my feedback.
Amazing Customer service! My issue of verification and pending payment got resolved within minutes after contact!
I can say that Payoneer has a short wait for getting through to an Agent, the agents are well mannered, professional, can easily grasp your situation and offer assistance. These are all the right things to have on a payment platform that I can truly depend upon.
I was so happy I was able to get a live assistant to help with my case.
A cool experience with the customer service, and cool employers..
Card holder for years. Customer service is nice but the service level itself is increasingly bad. Cards get rejected by sellers and utility providers, but the transactions are booked and then you have to wait 10 days to get your money back. The feedback form from Payoneer had a limited number of characters but didn't say how many, nor did it say how many was I over the limit. This makes giving feedback extra hard. If you don't care about customer's opinion, don't ask for it.
It is so nice to have Payoneer facilitating the freelancers across the globe with its amazing services. Keep it up!
Bernie was great! He was very patient and helped me solved my problem.
My intention was to open an account and start stock trading via Payoneer, I had to make initial deposit in order to transfer to broker, which is against policies,
Thanks you and sorry for inconvenience
I have been waiting for over a month for several payments from VRBO via Payoneer. I received no communication from VRBO or Payoneer concerning the status of my payments.
After trying to call both VRBO and Payoneer scores of attempts they finally answer to tell me they did not send it straight to my account.
Payoneer is a blessing for me. As we don't have PayPal in our country it's like a blessing for us to have Payoneer coverage/service. In other way, Payoneer providing a great experience. I would like to have a merchant system to collect E-Commerce payments.
Very happy to be part of payoneer customer, professional, quick and reliable partner.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members