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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I highly recommend Payoneer. This is a very helpful payment transaction site. Thank you.
I have been using Payoneer for 7 years and my experience has been great. Their customer service is a Prime example of what customer support should be. My last encounter and all encounters before that have been extremely wonderful. I felt reassured and the issue was resolved effiently.
Wonderful service, i talked to a customer service agent he resolved problem
Payments always received on time, questions to customer care always resolved. I've have problems receiving my cards on time but not sure if it's something with the local mail.
Highly recommended! Payoneer is one of the best website for the who want international money send and recieving. I really like this service. Love This.!
A very necessary service now. Most of us should be able to receive and pay without leaving home. Thanks for the support.
Couldn't connect paypal account.
In 2 mins got new bank account number and everything worked great.
I think payoneer is the best ever solution that i ever experience in my freelancing life
I got one payment. But for rest two work I delivered work but failed to receive the initial & final payment.
I experience great customer service when I had an issue with my account. Matter was dealt with in a professional and quick manner. I really appreciated that.
Excellent customer service representatives.
Terrible customer service automation, horrible documentation and automation of account validation process.
2+ weeks and 5+ calls to support to yet again get vague explanation of why account is not yet validated... seriously?
Meanwhile, opened USD & EUR accounts in two banks, in few clicks, in single day.
Would promote ePayments or meriad of alternatives instead of wasting time on payoneer.
Good luck.
Excellent customer support service. Great platform to receive international payments
I was glad speaking to your representative, Emily was very much polite on the phone, though awaiting the solution to the problem
They are very friendly and also helpful.
They understand my problem and explained it..
Please launch soon a payment gateway asap, Pakistan now, is a big market to support while no other company is providing gateways in Pakistan.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Leonid,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience this issue may have caused you. We were sorry to hear you found our customer service automation terrible. We try our best to make sure it is designed specifically user-friendly and in order to solve problems in the most effective and user-centric manner. But there is always room for improvement, and therefore we'd love to hear your feedback so we can continue to improve our service.
Based on the details you left, we checked your account and found why it was still pending approval. Before an account is verified and approved, it undergoes a series of verification because we have obligation to operate in accordance with our OFAC and regulatory requirement. Please know that we are not a bank, both are established in a different context and serve different purposes and therefore we are obligated to comply to different rules and regulations.
We agree that the communication exchange via email may take longer as it is our busiest channel. Therefore we would like to ask you to contact us via Facebook or Twitter because there we will have the possibility to follow up on your request. It is usually easier and quicker.
Please do not hesitate to contact us as we’ve explained above, we are always glad to help. We appreciate your business with us and your cooperation.
Sincerely,
The Payoneer Team.