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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I contacted the customer service many times by phone and by chat. They are really great. The agents are friendly and cool. Thank you so much for your help.
Payoneer is a financial services company that provides money transfer online, I use it little, but I never had any problems, and it has always been fast and efficient, so far nothing to complain about.
I am new to Payoneer! But the experience has been amazing here! The customer care has been amazing!
The transactions are smooth!
Enjoying it!
I found a solution to everything I needed to know about this Pioneer Payoneer account. Most of I am satisfied with this service.
Agent Anna was polite and professional providing details on how to fix the problem
Tech support doesn't understand what is happening, I had to contact them 7 times over email, 3 over the phone and still problem wasn't fixed, as far as exchange rate they dont care for the "official" rates and give you whatever they want even when they are taking a percentage of the money that you get.
Every time I call I always get a resolution for my issue. Thank you so much for the knowledgeable and professional staff you have, I'm satisfied at the end of each call because they solve my issues in the most prompt way possible. Thank you!
Very professional in handling my situation and giving me more options with what i can do with my account
I've been high on thinking things and this very great expected thank u
The girl I talked to was a very good listener and she did a great job assisting me!
I have been with Payoneer close to 7 months now, and so far it's been great. It's simple smooth operative platform. For years I have been searching for platform that is tailor made for freelancers to accept payment from global sources, Payoneer just made my life easy and has been a great tool in managing my international transactions.
Thanks Payoneer for such an understanding & helpful customer services. Although its tough time for everyone to cope up during Covid-19 but but she handled it really well and cleared all my doubts and resolve the issues.
Very good experience with tech support. Cust Ex has helped very well and very fast action has been taken immediately. Much appreciated
I've connect payoneer for global payment service and bank statement. Very satisfied with the results
I was satisfied with this customer service he did the right job
A special support team
We thank you for your support and time
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members