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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I am not happy that I can't change the pin code on my own
Apart from an incident that delayed one of my withdrawals for over 72hrs, my time with Payoneer has really been productive.
The Customer Service Agent who assisted me was professional and diligent throughout the whole phone call, and gave me the answer that I needed and expected. Overall, GREAT SERVICE.
Satisfactory delivery of service provided. He called me and got my issue resolved.
I always receive warm and friendly customer service when I call in. I was sceptical at first when I started but I have been able to consolidate may payments into one account using the channels available through Payoneer!
Staff are VERY polite if your looking for electric money for your business etc then this is the right place!
Thank you for doing your best to resolve customer's issue. Top notch service, very positive customer experience. To be honest my expectations were much lower, however, it turned up to be totally opposite. Customer service agents always do their best to pass an extra mile. Keep up a good job!
Customer Care Support Team was very good and excellent. I have happy with their service. Best Wishes for Payoneer.
Encountered extra difficulty in getting the money sent to me.
I am very grateful to the customer service I really appreciate how he manage my problem I would give 10 star but there is only five star that's thank you
Payoneer has been a reliable partner all these years of my freelancing. The service is functional and reliable and the fees are very affordable. With the recent upgrade to the user interface of the site and mobile applications, my experience with their applications has become more intuitive with all functionality easy to find and access. Using their service is simply a pleasure to use.
Another way to judge the efficiency of an organization is to assess the quality and responsiveness of their customer service. Over the years of my using Payoneer, they have consistently met and exceeded my expectations as regards customer service. They are always very responsive and I have always come away from their customer service properly attended to and satisfied. This is invaluable to me as freelancer.
I will continue to use their service for the foreseeable future.
Cheers.
My payoneer is still waiting for my money so i hope to have a good customer representative.
I talked with Shawn (if I heard it correctly) and he was kind in his conversation and the issue was solved quickly.
I have been using Payoneer for several years now and if you do business internationally, you need to sign up now! Its versatile, convenient and easy to use.
She was clear concise and very polite I got a great response and pleased with the service
The Payoneer service is fast, secured and efficient. I have recommended so many people since I found this service. I have tried others but this is by far my number 1, especially in my county. Thank you, Payoneer for your amazing service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members