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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I m very happy with the sevices of payonner... exchange rate is very seticfactory than other services... and also a very good support of the customer care representative... thanks to payoneer
They blocked my account for no reason. Claiming there was suspicious fraud when there wasn't I only had the card and all my charges were me. So they sent me a new card and blocked that one when it wasn't even used. So now I have no money for the week and I have a nice sum of money for bills that I can't pay. There's an epidemic going on and I have limited hours and a son and these people block my card for no reason giving me lies and not up front answers. Now they sent my situation to the technical center. All I'm saying is I'm not doing another week like this.
Excellent customer service. I got them in line within 2 minutes after making the call
I registered a bank account that doesn't appear. Instead, I see another bank that I never had. I tried to eliminate that bank account from Payoneer, but can't because it's under the verification process. I also tried adding my REAL bank account, which doesn't appear after filling the information and receiving a successful message. I called and received support, which I really appreciate. The support team told me they will eliminate that bank account, so I hope everything works fine.
Their services are great. I just wished they could help me activate my USD account so I can withdraw on it.
I had to wade through a multitude of requests for information, identity and questionnaires. Payoneer's software initially refused to let me continue without a 3rd and 4th UBO, or an executive manager. I am running a startup and have none of those. I had to eventually call a representative to sort this out.
So the comments left by another entrepreneur were spot-on about this being a frustrating experience so far.
The Payoneer Service Was Excellent And Perfect Because Anytime I Call Their Customer Number My Issue Get Resolved
Easy system to use when asking for a payment from a customer. I had a couple of questions, which were answered professionally and courteously by a representative. My account manager is very pleasant and helpful. Fees are very reasonable and competitive. Based on this I would recommend this company for accepting credit card payments. I cannot comment on their other financial services as so far I have no experience of those
My first week on Payoneer has been terrible. I don't feel encouraged to use the service anymore.
I am trying to withdraw all the money on that account and that will be the end.
Earthport, your processing partner rejects my transactions anyhow at will, with no tangible reason. Why should i make 3 transactions on the same day you reject 2 siting procedure yet process one. A transaction that i initiated since April 17, today is April 23 and i still haven't received my money?
Must I wait for a year to receive just $1600. It is quite disappointing to say the least.
The email sent to me by payoneer was also inaccurate, siting my local bank for failure to process the transaction, meanwhile you know the transaction will pass through your partner bank before getting to my bank. I went fighting my bank for 2 fruitless days only for payoneer to send me a message telling me Earthport processed on of my transactions.
Why didn't payoneer do this check before siting my local bank erroneously?
This kind of service is appalling to say the least.
A friend recommended this service to me but i will done once i transfer my lAst $1600
Good. My experience was good. They answered my all questions in a good manner.
My experience with payoneer.is amazing they are the best fast and effective services. I am always pleased and happy!
Tracy resolve my payoneer account problem. Solve my concern very well
The payoneer team is very effective regarding the delivery of services. They have very understanding support and quick in addressing the client's concern. Thank you for your great services.
Support assisted so much. I'd recommend that anyone with Payoneer account issues to always contact the support team for assistance.
My account 2 year not use his Account block. I will call return my old Account recovery not possible.
The representative Grace, was sublime. I'd recommend her to anyone. Top notch professionalism.
A Very good service and smooth, very helpful
Thank you
I was defrauded by one of their customers. After providing them all the relevant info, they went as far to cover up for him even when they could tell that the guy lied and never provided the services (appointment setting) he advertised to. Worst company ever.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members