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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The agent was polite and show an enthusiastic effort to help me. The best of all, he was very clear and kind!
Great service!
I'm a top rated freelancer and I'm using Payoneer for last 4+ years and counting. The way they handle everything are super cool! Recently they conducted a Payoneer meetup too in Sri Lanka. Likewise apart from their professional services, they do some social events for the benefit of online entrepreneurs too.
TRUSTFUL, EASY TO GET PAID & CARING CUSTOMER SUPPORT!
I live in the Caribbean so I wanted to use the buy now pay later service from one of my favorite US online shopping site but It requires a US debit or credit card so I thought payoneer would be good for that but it turns out that they only process payments and there's no hope of them doing so in future so I basically signed up for nothing
I called the Payoneer customer support to resolve an issue with my account and it was done in no time at all. Thanks for being there for your customers in times such as this.
I called the Customer Service to update my USD Receiving Account and the operation was very smooth and effective.
I'm Ukrainian speaker, so it would be good to have Ukrainian speaking service and also make transactions faster. The other things are very good and convenient
The representative was very cool and was really professional on her approach. Very subtle voice too
Lane from Payoneer Customer Care was very good and she understand very well. I send her snapshot and I hope my issue will resolve.
I work as a payoneer and have great fun. Convenient ticket to work in any category in sale and in Kenya
Payoneer customer care team are efficient and professional in handling customer queries.
The best customer service, very helpful. Always available and trying their best to fix your problem
The representative I spoke with indicated that since I have replied the email I received from Payoneer, I should expect to receive an email from them soon and I am okay with that.
The representative was very polite and showed his willingness to be of help.
I got answers patiently to my repeatedly asked same questions:)
I was very satisfied with the call. She was very kind and focused on problem-solving.
Very polite approach by associate and was straight to point. Solved issue within minutes
Before it was alright, but lately rejected transaction and asking things like adding bank details and things, which are completely time wasting
Very good service and convenient software. Transfers are received within a few days. Recommend to lots of friends to join.
I can't thank you enough for your support
Great job am so satisfied
Hi dear hope you well.
I'm crying its more then two years I never received my card please please help me out of this. I apply two times but the card is not shipped at my adress.
Mr Ido helps me to open an account
I really want to praise him! He is really a good one!
He is professional and know how to show that!
The best customer support I have ever received in any online platform especially considering this time of crisis. Ido was really helpful and friendly with all my queries. A big thumbs up for the whole support team of payoneer.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members