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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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It was the first time use the call center service need help for setting account for payment connect with Amazon.com as my English not that good and no Experience with the PayOneer website. The representative was very helpful Guide me all the way successfully solved my issue I must say she really tried to help and be very patiently listening with my issues. I must say I will Give 5 For the service.
Thx
Agents of payoneer assist me in excellent way. They provide solution of my account. My problem is that adding new account i. E *******@gmail.com to Appen. They giving assurance to add my account to Appen.
Thank you
I've been trying to get in-touch with their sales department regarding business account. Their "director of sales" Lymore Hauptman makes everything possible to NOT make any sale, including being rude and ignoring emails. I wonder if that is also the case when it comes to actual service.
I love using Payoneer, it's very easy to operate I think. But yet I'm leaving 4 star instead of 5 because, the percentage of charge in ATM withdrawal is too much I think. If it was 1.5%-2% then it was okay. But 3.5% is too much I think.
Very responsive and fast customer care. Their mail customer care lags a bit, but the call service center is very fast and good.
Thank you for such a great services, we are more secure and reliable then before Payoneer has come and business become easy for us.
THE YOUNG LADY WHO I DEALT WITH WAS VERY PATIENT, UNDERSTANDING AND PROFESSIONAL. ACTUALLY I GOT THROUGH TO AN ATTENDANT VERY QUICKLY, THOUGHT I WOULD HAVE HAD TO WAIT FOR HOURS LIKE OTHER BUISNESSES. GOOD JOB, KEEP IT UP
Payoneer has really great support team, they understands the problem very well and solves them ASAP>
It was all good, Service and behaviour of opposite person.
Great and helpful service and my problem has been solved
She's very nice and I recommend instant promotion...
Very polite and efficient customer care. Despite the current situation, I get instant responses and my queries are responded to instantly. I also hope to get more feedback about the status of my account via email. Thank You
It was a very bad experience and I don't feel safe with Payoneer anymore, due to lockdown I can't provide a bill of any sort and I provided them with the rent agreement and my passport. Now my salary is stuck on Pending for the last 5 days and they are not refunding it to the account that sent it so I can have it transferred by any other method. And I'm going to be kicked out of the place I rented because I can't pay. It's very bad to feel unsafe in these hard times.
It is a big problem to change customer's names on Payoneer. Please make it easy and get more popular.
The customer care was awesome! Treated my complain with concern to ensure my issue was properly resolved. This wasn't my first time of contacting customer care to resolve issues for me. And they have been very great each time I contacted them. Quite satisfied! Just waiting for admin to get back to me as they promised.
Good explanation and the customer service person was very good and nice person
Ever thought of the best way to receive funds or make payments across currencies? There are several options, but payoneer is an exceptional one. It is secure, efficient, and flexible. Payoneer account and MasterCard are secured from potential fraud, and in case you suspect one, support is always available to assist immediately. It is efficient; your funds are never put on hold unless you have a pending verification centre clearance. Good news is, you can access funds in your MasterCard within two hours after payment; those without the card can withdraw to their respective banks and wait for three business days. And guess what, you can manage currencies and pay with the most convenient one. If you have balance in $ and you wish to pay in EUR, simply change currency and you are done. An paying a friend who owns a payoneer account? Well, you will do that for free as long as you have a minimum of $20 to transfer from you card to the recipient's, or $50 to transfer from your payoneer account to the recipient. That sums up what I call flexible, and the more reason you should sign up for Payoneer.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members