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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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A payment received on 6 May, 2020. Time frame was give by you is as under
6 May 2020
You sent a payment request
6 May 2020
Payment request pending
6 May 2020
Payment made by client
6 May 2020
Payment being processed
6 May 2020
Payment on its way to you
150.00 USD will be in your Payoneer account by 8 May 2020
Payment yet not deposited to my account as there is end of the business day 8 May 2020.
You should provide time and date for payment deposit
I would not be able to collect my payment from clients without Payoneer. I am glad that I came across the service as it makes life much easier for me.
Trying to send copies of my ID was a nightmare. I sent copies of different forms of ID 6 times and always I received a request for a further copy because the copy wasn't clear enough.
I have received a warm welcome and a fast response. The customer care at Payoneer are soo caring.
It takes more time to verifying my account but i call the costumer service and she answer me clearly and give me the information i need
I am using payoneer since 5 years and I would say that I have never use a service like this before. Very effective peoples and great service they are providing
I was fully satisfied on Phone call Help line, Their representative Tatnia guided me how to fix the issue and did not left me before all my queries were answered.
This platform helped me to bring my money easily to my country. However, your document verification service is like a nightmare. Please improve this service so that we can do our task more easily.
Currently, forwarding in multiple departments is delayed by more than 2-3 days. I would like to present the work as current. Which is faster than beforeEasier account or identity verification
Currently, my account status has not been approved. I waited for the accounting department to proceed with it for 1 night in contact to request a review after the initial 3 days of application.
You have a comprehensive offering for today's business world, practical Bank account, attractive Bank card.
Payoneer is very friendly and professional. They listen solve the problems of customers very carefully
I would like to take a moment to take my hat off to the Customer Support Department of Payoneer. I have had two issues since the onset of the COVID-19 crisis and they were there for me, committed and reliable in their efforts to assist. Moreso they are still courteous, understanding and maintaining a high level of professionalism and A1 customer service amid this crisis. Thank you, Payoneer!
Jeannine was an absolute breath of fresh air. Everyone that I have spoken to has been nice to me but she went above and beyond and that is rare these days. I really appreciate her time today and it was a great pleasure speaking with her. She was genuinely concerned about my issues and made sure I felt heard and understood. She was extremely empathetic and very professional!
The experience was awesome. The Customer representative clearly understood the requirements.
Using Payoneer since 2011 and their service is awesome. I can use debit master card and global payment service over the world with multiple currency.
They were very helpful and straight Inti answering my questions
I needed assistance with my card which wasn't delivered to me after ordering it twice, however after speaking to one of the customer care representatives, i was assured the issue would be handled and I would get my card soom
By one strong accident cross my mobil and I loost also the Password for the account, why the simkarte destroyed.
I have lost my card and had problem to order a new card. My old card had been expired so thats why I had problem to order a new one. I did not had the digital on the front from my old card
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members