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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Great communication. I love your service. Please help these kinds of people of my types. Thank You so much
Very bad response to my queries, or to be precise- there is no response for several days now.
I needed to call Customer support in order to get some very important information regarding my account.
I understand that service is delayed due to Pandemic situation, but a simple respond will be good enough in order to know that someone is carrying...
Had my fund on pending for some days, I was told to upload some documents to get it approved, which I did. Called them to inform them about the upload and they were able to confirm my received payment
I called in not sure how to really express what I needed. The CSR was patient and understanding and provided exemplary service. Some of the info I got today, I didn't even realize I would eventually need and she offered it. That saved me time in having to call back when I got to that point of my transactions. Brilliant service. Super thrilled. 10 out of 5 stars.
My appreciation to payoneer customer care I really appreciate for wonderful job I was worried before but now as long as i have payoneer customer care thanks
The experience was just splendid. I was attended to in a professional way and was extremely satisfied
Great Secure online Platform for pay and receive anytime.
Payoneer provides the best source to money exchange from different freelance sites like fiverr and Freelancer. I like most its exchange rates which is almost equal to market rates.
I joined Payoneer under a promotion from my employing company, where Payoneer promised me $50 for joining.
I wasted over 8 hours waiting and trying to get help, but useless staff keep telling you "24-48" and never respond.
My case has "been escalated to specialist support and supervisors" but still nothing.
It's been over a month now, extremely dissappointing that a company offers you a promotion and expects you to spend hourless hours chasing it up.
#getlost payoneer
Lovely no issues very smooth.No hassles regarding getting my payments. Whenever help is needed and i call customer service they are really helpul and solve issues politely. Thank you payoneer
Best contact service they just remove my problem in a minute
I called about my verification. The first agent/representative I talked to was Rocco. He said that I just need a clear photo of my SSS ID so I did. It wasn't accepted due to there's no Date of Birth on the ID. So, I resubmitted the SSS ID with my Tax Identification Number ID with my Date of Birth on it so they can cross reference it with the original ID (SSS) I submitted earlier.
I am just trying to get paid here, with all the COVID-19 that's going on, I am working from home and I am just trying to get paid. I hope you guys won't make it too hard for us to get paid through your platform.
Hope to hear from you guys soon. The last agent/representative I talked to was Melinda and she gave me this Reference Number: *******-XXXXXX. She did what she could for me & I appreciate that. But still, the issue is still pending resolution. I sure hope it gets resolved and that I get paid in the midst of this pandemic.
Thank you.
Quick and easy I'm glad it didn't take that long to get to customer service and that my question was answered.
The response to my call was prompt, I do not need to wait for long time on queue, it was more than I imagined.
Overall it was good. The most awesome experience was that I had not to wait in queue so long as we have to in live chats. Infact I was first in the queue. Issue was also resolved and the representative was also very professional but the time he took to check details was too long.
I had an issue with the documents I submitted for verification. I called the Customer Service hotline and a representative assisted me. She was kind and courteous and helped me get my issues resolved during the call. I can say that Payoneer has one of the best customer service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Milan
Thank you for bringing this issue to our attention.
We would like to say sorry for this experience you had with our support and that you are right, waiting a week is for sure not the service you should receive or the one we are in general proud to provide. In order to fix this, answer your questions and provide you with the information that you were searching for, we checked your account details and the communication you had with our support center and expedited the reviews. Finally, your request should be fulfilled within 24 hours and the global payment service will be activated.
Feel free to contact us if you have any other questions.
The Payoneer Team