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Payoneer

4.1

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 3 days

Instant Feedback

1 review

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Ukraine
1 review
0 helpful votes
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Working with them for almost a year. Short period for a financial company, but in this time I was able to see their growth and improvement literally on my eyes!

Date of experience: May 24, 2020
Qatar
1 review
0 helpful votes
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Good service
May 22, 2020

I am still new customer but the professional and kind way i found from customer care agent was perfect enough to prove that i am in the right place to have a good service in the future

Date of experience: May 22, 2020
TC
1 review
0 helpful votes
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Spectacular
May 22, 2020

Very efficient and fluid customer service. I am please with the service that was provide to me as a first time customer.

Date of experience: May 22, 2020
South Africa
1 review
0 helpful votes
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Payoneer Services
May 22, 2020

I'm so happy and grateful for the payoneer services which allow me to receive my payments wherever in the world I am. It allows simple people like me to receive our payments without complicated bank applications. So grateful too for the friendly professional customer service team. Appreciate you

Date of experience: May 22, 2020
Panama
1 review
0 helpful votes
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Satisfied Client
May 22, 2020

She was very kind and patient, offered possible solutions.

Date of experience: May 22, 2020
Ireland
1 review
0 helpful votes
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Customer Service
May 22, 2020

Was handled by Navy who went above and beyond to complete a clearance of incoming funds.

Date of experience: May 22, 2020
TW
1 review
0 helpful votes
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Incredible services
May 22, 2020

I was unable to use my Payoneer card, and the staff really help to found out the problem, although it's just some bug during the system, but they really shown me their best!

Date of experience: May 22, 2020
France
1 review
0 helpful votes
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Resolve the problem
May 21, 2020

Thank you for resolving my problem with the card so quickly and with patient!

Date of experience: May 21, 2020
Nicaragua
1 review
0 helpful votes
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Clearing doubts to get pay
May 21, 2020

I am new using Payoneer and of course I will have fears ans some doubts, but was so easy to call CS and having Karen, she was like a hero giving me the information needed to place my payment and make it to receive my income as freelancer.

Date of experience: May 21, 2020
Kenya
1 review
0 helpful votes
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Verification
May 21, 2020

I was helped and was very happy and my issues were resolved in a timely manner

Date of experience: May 21, 2020
Ukraine
1 review
0 helpful votes
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Exceptional customer service as always and even go above and beyond what I expected, took extra step to really understand what I was going through. Overall I am highly sastify

Date of experience: May 21, 2020
DO
1 review
0 helpful votes
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Customer Service
May 21, 2020

I had a good experience by CALLING the customer service but when I emailed them, it was a completely different thing. My message was not read. I got an auto response that did not answer my question.

Date of experience: May 21, 2020
Illinois
1 review
0 helpful votes
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Earlier I had good experience but now it has been 1 month 3 weeks that I have not received my last payment yet.

Date of experience: May 21, 2020
Nigeria
1 review
0 helpful votes
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Payoneer gives me the opportunity to receive payment around the world and I like how user-friendly Payoneer is.

Date of experience: May 21, 2020
Kenya
1 review
0 helpful votes
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Awesome Customer Service
May 21, 2020

The customer support is great and always ready to assist customers.

Date of experience: May 21, 2020
Philippines
1 review
0 helpful votes
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Excellent service
May 21, 2020

Excellent service she knows what to do with my concern

Date of experience: May 21, 2020
Pakistan
1 review
0 helpful votes
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Account funds withrawal
May 21, 2020

Awesome support system. Agent provided all possible solutions for my problem

Date of experience: May 21, 2020
Ethiopia
1 review
0 helpful votes
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Review about Payoneer Service
June 19, 2020

It is really a good thing to have a Payoneer account with three major currencies. But, the fact that I can not transfer to my self with same currency and all the complication of withdrawing and payment made me a bit disappointed.

Date of experience: May 20, 2020
Nigeria
1 review
0 helpful votes
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The wonderful customer service
May 20, 2020

I had and issue with my account and it seemed as if nothing could be done. But the customer care worked tirelessly to make sure it was resolved.

Date of experience: May 20, 2020
Pakistan
1 review
0 helpful votes
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Reviews
May 20, 2020

I am fully satisfied with the Payoneer services. I had some issues regarding registration of my account but those were resolved by Payoneer.

Date of experience: May 20, 2020