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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I believe it is hard to work under pressure in Pandemic but I like how beautifully they listen and solve our problems.
I am waiting for the solution to my problem which I believe will be solved soonot
Thanks
Payoneer has enabled thousands of freelancers like me to start accepting payments.
I have been looking into payment solutions in my region ( Middle East & Africa) and Payoneer was the perfect solution.
Payoneer has set the bar high even with their customer service. I would love to call out obvious companies here, but let me know if you need more feedback. This is just my way of saying thank you.
Representative helped lot and my problem has solved
Am using since two years. It's a fast & easy way to send & receive money
My experience with Payoneer Customer service is unforgettable! Very patient and understanding agent that helped me get a better view of the bank and its service.
I did according the instruction given by the polite representatives. Waiting for the result.
I tried payoneer from a colleague suggestion, but it was the worst experience. Received payment from another payoneer member was pending and unresolved for over 4 days. I sent countless message without any resolution to why the payment was on pending. I had to call after four days for the resolution of the issue. I was informed that the sender didn't submit some required document. I asked the support what required document is needed, so as to inform the sender. The support staff said he can't disclose the information because of their policy, which I understand. I politely ask for the payment to be cancelled because I have contacted the sender to find another means to pay for my service to avoid further delay. The request for cancellation was confirmed. But later on I got a message from payoneer that during standard review of my account, they noticed that some activity within my use of payoneer make a payment service may have gone against their term and conditions and that should such activity continue, payoneer may be compelled to take action in order to prevent future occurrence.
This for me is a terrible experience, waste of time and effort in order to get better services. I won't suggest this payment service to anyone. It's best to avoid their service.
Representative interested good. Representative said that she wil resolve issues.
It was too much satisfying to talk with Payoneer customer support.
I accidentally entered a wrong IBAN number on my bank account and withdrew the money. Customer service has been amazingly professional, kind and helpful, they resolved my issue immediately. Thank you very much, Payoneer!
I cant speak english. My engliah verry bad, but customers service verry good and they got my point and help fast. Love you payoneer customers support
Absolutely terrible company. I would never recommend working with them based on their total lack of understanding. They fail to understand their own app, and it's total failures. It's full of bugs, and an absolute mess!
Its been great that person solve my issue just in few mints which been headache for me like a day n 2
I've been using Payoneer to receive my Upwork payments for over 2 years now and I can't recommend it enough.
It's essential if your company is paying you you are guaranteed your money
Everything on Payoneer is just perfect! If you ever come across any issues regarding your payments or account, the customer support is so hard working and so friendly, they try their best until they solve your problem. I just love using Payoneer.
Mohsin
Freelancer & Video Creator
I have applied for an payoneer account but not yet approved. Pls approve it fast as i had to receive an urgent payment from fiverr. Pls help
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members