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Payoneer

4.1

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 4 days

Instant Feedback

1 review

We monitor reviews for authenticity

Zimbabwe
1 review
0 helpful votes
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Was paid and the payment is still pending.its taking too long for the payment to be approved

Date of experience: June 15, 2020
Ghana
2 reviews
0 helpful votes
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Best Customer Relationship
June 15, 2020

The Payoneer Support system is reliable. Payoneer Support system understands Customer Relationship thus they deal with customers in such a way that the customers feel welcome and appreciated.

Date of experience: June 15, 2020
Nigeria
1 review
0 helpful votes
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Great
July 15, 2020

The service is good with great customer service representative but need to improve on customer response on time.

Date of experience: June 15, 2020
Egypt
1 review
1 helpful vote
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So great bank
June 15, 2020

Nice and so good it was a best bank i deals with it we love you

Date of experience: June 14, 2020
Turkiye
1 review
0 helpful votes
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Fast response and great support in an urgent matter.

Date of experience: June 14, 2020
Colombia
1 review
0 helpful votes
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Life savers!
June 13, 2020

Being an expat makes it super complicated for freelancers to easily receive international payments but payoneer helped me solve that problem and I'm happy for that!

Date of experience: June 13, 2020
AE
1 review
0 helpful votes
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Great platform for everyone
June 12, 2020

Happy to receive funds with payoneer, best and trusted platform.

Date of experience: June 12, 2020
Turkiye
1 review
0 helpful votes
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Payoneer Account
June 12, 2020

I have experienced Payoneer for the first time and i would like to deal with you.

Date of experience: June 12, 2020
Spain
1 review
0 helpful votes
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Highly recommending Payoneer
June 12, 2020

Excellent, professional, and high-quality service, from the team at Payoneer and their support team. Always there to help their clients.

Date of experience: June 12, 2020
India
1 review
0 helpful votes
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Not good at all! Because my very first payment was not successfully processed and No options showing up like Add Bank account and Fund Source.

Date of experience: June 12, 2020
Thailand
1 review
0 helpful votes
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The Customer helped resolve all issues on the day itself. I needed quick verification as I needed to pay my suppliers to fulfil orders to my customers. Payoneer helped with that. Thank you.

Date of experience: June 12, 2020
Pakistan
1 review
0 helpful votes
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Payment resolving issue
June 12, 2020

Good experience with helpline, very supportive, and Talk nicely.

Date of experience: June 12, 2020
Portugal
1 review
0 helpful votes
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Locked balance?
June 12, 2020

I realised my USD balance was locked and asked customer care to unlock it. Apparently, it was some type of internal error, but now everything seems OK.

Date of experience: June 12, 2020
India
1 review
0 helpful votes
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Best payment service
June 12, 2020

I had issue with PayPal so I switched to Payoneer I don't regret that decision and I wished that I used Payoneer at the first place... Best payment service provider

Date of experience: June 12, 2020
Armenia
1 review
9 helpful votes
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This company has an awful software set up which won't recognize my banking information but won't tell me where they think there is a problem. There is no email response to my emails and the queue for live chat is a complete joke. Must be everyone else stepping in line trying to squeeze their money out of them too. If I could give them zero stars I would. They are completely lacking in any form of customer service.

Date of experience: June 12, 2020
Bangladesh
1 review
0 helpful votes
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I am faced many many problem with receive my earning money but all is vanish since sign up payoneer

Date of experience: June 11, 2020
Bangladesh
1 review
0 helpful votes
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Call Center
June 11, 2020

It was awesome. I don't call companies much and try to resolve problems via email but with Payoneer, I called and the problem was resolved at a lightning-fast speed.

Date of experience: June 11, 2020
Jamaica
1 review
0 helpful votes
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Banking
July 11, 2020

Not good I didnt get my issue resolved and the policy is stupid. Why cant the banking details be updated

Date of experience: June 11, 2020
Philippines
1 review
0 helpful votes
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Celphone number
June 11, 2020

Good and a bit satisfying and polite agents thank you payoneer

Date of experience: June 11, 2020
Belgium
1 review
0 helpful votes
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Great service
June 11, 2020

They got excellent Customer support, and they are reliable

Date of experience: June 11, 2020