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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Very good service very easy to get them they have explain everything to understand
Mobile App + MFA is good, i would add on top of that, to have ability for authorising every transaction, approve push notification on every transaction (To be able to review before authorising).
The customer service department can answer and solve problems for customers very quickly.
I have been using Payoneer for over 4 years, because their rate is unbeatable and it's easy to manage payments. And transfer takes within 30 hours. My only issue i have lately is the request payment turn around time delay for customers, sellers who likely needs the cash within 24 hours other than that i'm happy with Payoneer. I recommend
It's a very useful service, rates are low and customer service is usually really good. Interface is simple to use, whether you have the app or go to the website. However, when it comes to notifying you about payment verification, they can be very slow and sloppy.
Great overall experience. Rep very knowledgeable and pleasant.
Quick Resolution was provided by the customer service representative.
Called to request information on finishing up my application process and Mark Justine was just great! Provided information needed and solved the issue.
I placed an order for the payoneer card on 20 may 2017 but the request hadnt been approved yet.
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It was a great experiences, she was very polite and give us relevant
Nice person to assist me thank u for giving me nice information
I love the way my issue was resolved by the payoneer customer care. The service was at the right speed, keep up!
I've wasted away abouts seven months of my life now, money, energy, two Payoneer accounts (I was advised by the company to reboot my account while they figured out what they were doing wrong), three email accounts... And I still don't have my card :) I was told it was being send via DHL, so I gave my home address. Months later it turned out they had sent it through the mail, which would've never reached my home address in Panama. When I reordered the card, I used my P. O. Box in Miami, and the system demanded proof that I was the owner. I submitted the email I received when I created the account with the agency, which is the only document I had, and received no further help. I have officially lost track of the amount of times I've sent emails that never got responses, or got replies but not solutions, in three languages, while I navigated the few decent CS agents on the phone with the company's very special schedule. Definitely would not recommend to anyone I care about. I'm thinking of creating Payoneer accounts for a couple people, though :)
Beyond waiting time on voice call, my last customer service was truly working on my issues after keyboard
I was upset with forgetting my security answer, and Payoneer humility change all that, thanks Payoneer.
I appreciate payoneer for solving my problem with having trouble logging in to my account.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members