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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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It was a great experience for me to work with payoneer.
Really helpful and reliable platform
I have been using Payoneer Service for about 7 years and I have never regretted being one of their customers. Payoneer was the only service, and still is, that help me receive and withdraw my payments through the masterCard in a safe manner and with an ease of mind. I strongly advise all freelancers to become Payoneer members.
So far its simple
Getting paid seems kinda complicated at first
But i still managed to figure out something
With the help of the customer service
The Payoneer platform is well Okay and secure for freelancers and marketplaces. Thank you for your service.
I've been with Payoneer for many years and they've kept improving. They handled the Wirecard situation well and I'll definitely keep using their services.
Despite the problem at Pioneer, I received good service with satisfactory answers. Thank you
I would like to cancel my payment. After the first call told me that will reach me back in 3 days' business hour. But no even a phone call received. I called again then the team said there is a system error, need to wait for 4 hours. But still no callback. Until now I have 60$ that would like to cancel Please don't choose this platform, terrible and horrible.
In the middle of a very difficult situation, I was assisted really well. All my concerns were addressed.
Really satisfied.
My phone call got disconnected so was unable to get suggestion from the concerned person. It has been more than a month old issue not yet resolved. Lastly I am only interested in getting my account closed so that I can re-open it back.
I use Payoneer to get payments from my customers abroad. It's fast, safe and very convenient.
Customer Support Center is good but they are unhelpful about pending payments status
I have not yet used the payoneer card this is my first time to apply. For now I can't say much about it. But basing on the experience with the representatives to me it's excellent.
Very helpful representative. I asked a few answers and I got a smart answers, so all the problems are solved now, thanks.
I got my issues resolved swiftly and decisively with an acceptable waiting time
Good till now, she is patient and communicative,
Thanks
I've been able to move forward in my life thanks to Payoneer, you guys provided me a way to charge my clients, save money and expend it whenever I need to.
The struggle in Venezuela is tremendous and we basically don't have financial tools, the official currency is almost nonexistent, and Payoneer is filling that gap in our needs. Without Payoneer I would have had to emigrate years ago.
I'm confident the Wirecard issue will be a thing of the past in a few weeks and we will carry on counting with all of you as always. Thank you for continue bringing hope to thousands of Venezuelans.
As their was no issue related to my documents, inspite i received you email to submit the documents, for no reason my payment was been kept on hold, As i spoke to customer dept he was able to solve and release my payment. As their is a major bug in your message sending program. Im not able to send you the message due to error you have on system. Hope you will check by your tech team and solve the problem once and for all. As you have not email id been given to email you the complains, which you should alow the same to send you an email were in the problem is been reached to you.
The complaint resolve time was great. Only the wait time to get representative is more but its worth.
Hope to have a great relationship with payoneer. Customer service is excellent!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members