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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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It was a good experience. The CS was able to assist my concern and made through a clear answer
Im very pleased with Payoneer, Using it since 2012
Good job theres just one piece of advice for new accounts pls send them all the things needed to make an account verified i mean send it all one at a time specially the questionairs verification vakid ids etc. to avoid cancelled payment experience i had.
Payment was made juat before i completed the questionairs that i need to submit. And i was not aware that those are important i just thought valid id thats it and i was wrong and unaware that it could be a reason for having cancelled payment..
L had a problem with my account then l called Payoneer customer care they respond right away and solved my problem, they are the best
I had applied an account on payoneer. I submitted documents and information. But my local bank account has not been linked so am very sad
I sign up with a company to work as a freelance but the company needs an IBAN, BIC, and the address of the bank. I don't live outside the U. S now, to call the bank of America to get my account active is a waste of time for me. I thought when I sign up online my account active but it's not.
She displayed empathy, she went the extra mile to help me, she make sure to follow up on the issue to create a solution zette was amazing
Payneer is not responsible with payments. They could take weeks holding peoples money and wont even give you a resolution... all they say is sorry...
Good one, But not satisfied with all still having problems.
Please Fix this issue as first as you can.
Thank you
The support is friendly and supportive. They understand the customer and serve with respect
Very happy as I got through straight away and the agent Mr. Paula was professional and kind.
Payoneer requires enormous amount of information provided from you to get your payment received or sent. If someone values his/her time, really concerned of his privacy and relies on quick services, please look for them somewhere else.
One of the best banks I have used in long time.
Secure and safe and fast to register.
So Payoneer has excellent customer care and their system works really good too but I just have one issue with it and that is the SWIFT fee. I'm not sure if this is an issue common to these apps but 15 US per transaction (banks outside of the US, not American banks) is a ridiculous amount in my opinion. I don't think they're the ones responsible for this issue but regardless, harsh transferring 55us and getting 15 deducted.
I'm very pleased by getting their instant support in any issue and especially their customer support! The guys are doing tremendous work with customer!
Agent was wonderful and understanding. It was great to talk with someone who was aware of the services his company provide.
Using payoneer has been good. I don't have a lot of problem with my money. I trust the company a bit. If I had a complaint, I'd say their social media accounts are slow to respond but their customer care agents are very polite and friendly. They are always helpful.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members