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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Really can't thank you enough Payoneer for supporting me and changing my life for good
Thank you so much for everything
Wish you nothing but the best
Worst communication ever. I have tried messaging, emailing and phone calls for a week now, my problem is STILL not being addressed. Worst customer service ever. Use PayPal instead, at least they reply...
Polite and answered questions related to additional information required to complete requested transaction
I appreciate your services. I've been facing problem about payment but, after call, my problem has been solved.
Thank you very much
Missing payments can be frustrating, and Payoneer never answered my support emails. Fortunately I found a smart representative that took care of the question professionally.
Your representative had an attitude but he could not solve my problem
My card was shipped on May 21 and it was suppossed to arrive today(06July) and it hasent arrived so i was told to wait for 3days.If it doesn't arrive after 3days i wll have to re order
My experience was awesome with the customer care and my issue was resolved
Estou muito satisfeito com Payoneer. Recebimento rápido e taxas satisfatórias.
I have this issue about funds from funding sources since months. And i was not able to reach you guys out. But the customer support helped me a lot and they took my concern as their. Now i have no concern regarding my issue. Thanks paypal.
Polite and professional customer service! I am very pleased of the fluent communication and quick assistance!
Nice response and also good work by them to solve my problem.
Still pending. Hopefully, it should be resolved soon.
It was fast, effective and very professional. I will say maybe more of information that was provide could've been on the website. However, calling in to revive that customer service experience was worth it.
The response was Swift and the issue on my account was resolved.
I had the best time talking with them. I felt like I was talking to a friend instead of a complete stranger.
Fue muy buena, la chica logró aclarar mi duda y ahora solo espero se cargue mi saldo a mi tarjeta
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members