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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Im happy he assist me and help me for what i need. Very nice to talk with and its light my problem on my appliction hope i can help him upon the rate. Coz he help me also. Wish my application also will approved. Thank u
As i know very little english but customer care understands me, she is very polite and try her best to solve my problem i never talked a customer care like her she is really very nice
Excellent Customer Services that I receive from her.
Thank You:-)
Easy to set up great customer service always! Funds go direct to my account in little time with a great currency conversion change. Thank you payoneer!
Good for international payments, they have a dedicated support team.
It was ok the customer care person was very kind and polite and she helped me out, now i can be at ease
I have use Payoneer for my personal money administration, and currently I have started using it for my corporation. It has been as easy as my personal account and the ease to send or receive payments globally is amazing, also the reputation of providing different bank accounts has increase the credibility of my company, thank you and do keep up the great work.
Great experience. I love to talk i am very bad to speak English. I am from bangladesh this is not my mother tough. Sorry for disturbing you.
A very good experience found representative well trained & groomed to understand & handle the queries briskly as if she read the mind.
I have already payoneer account. But i forget my email id and password of paynoneer account.my customer id is *******
Excellent care from Allen. I asked about the bank details she explained me well. My name was not matching with Payoneer accnt and the bank accnt. So my accnt got declined. Now I need to fix that first then apply again for Payoneer accnt.
Fast same-day or next-day transaction and it's also secured. Great customer service as well!
My payoneer app crash right after I out my OTP for a fund transfer. When I logged back in, my account is 0. I did not know if my transfer was successful or not, so I called their hotline number. The representative was very knowledgeable and polite. She knows exactly what happened and explained the situation with confidence. My issue is resolved.
I called payoneer due to a card fee. I was placed on hold for over 13 minutes without a refresh back. Then, the agent gave a generic answer. I asked for a supervisor and was placed back on hold for another 6 minutes. The Supervisor was kind, understanding, prefessional, courteous. She provided a resolution that I was not expecting. She went above and beyond my expectations.
I am very satisfied with payoneer. It's an amazing global payment platform and they are always on their heels to help you conquer any challenge. Well done Payoneer.
I lost my money, don't lose yours! My card was cancelled for some reason, and now all the money that was on the account disappear! Thousands of Euros!
Their customer service is literally unreachable for weeks I tried! Trying to initiate a chat, I am the 100+ in the line, you think I am kidding? This is the actual text pasted from their chat service: "You are currently number 114 in the queue. You should be connected to an agent in about 01:11:31(mm: ss). The average amount of time a customer has to wait is 01:11:31.
Thank you for your patience!"
And if that's not enough, EVERY time the chat is being dismissed and disconnected from their side. I lost my money, don't lose yours!
Their service is good. They are really nice to approach us
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members