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Payoneer

4.1

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 4 days

Instant Feedback

1 review

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GB
1 review
0 helpful votes
Follow Mubashar B.
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Great Services
July 15, 2020

I have just opened my payoneer account before i was receiving my payments in my local bank account they stupid were call me every time to fulfill their $#*!ing requirement, they were always ask many questions in suspicious way, after opening payoneer account first my Bank Charges will safe my time will safe, and i will get more currency conversion rate. Regarding their customer service that's awesome if their is long Que they also provide call back service themselves as soon as they free, i really appreciate Payoneer for providing such a great service.

Date of experience: July 14, 2020
Bulgaria
1 review
0 helpful votes
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Fun Times With Payoneer
July 15, 2020

It was difficult securing the card initially. Lots of security stuff, and I had to keep remaking and remaking my video (Or was that Preply?). Very annoying. The service since then has been great and has met all my needs. There was a big crisis recently which I imagined would take a long time to resolve, but to my delight it was fixed very quickly and normal service was resumed. That's what count. I HATE automatic 'support' services and have had a hell of a time getting messages through because I kept getting the same repeated mechanical questions, Modern technology at its WORST. But the real people at Payoneer (they exist, right?) are friendly, efficient, and courteous, and as long as the service works as it should I have no problems with Payoneer.

Date of experience: July 14, 2020
Philippines
1 review
0 helpful votes
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They have world class customer service. Very professional and they will resolved their issue ASAP

Date of experience: July 14, 2020
GB
1 review
0 helpful votes
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I have contacted Payoneer customer services a few times in the past and have been pleasantly surprised by their patience and concern. Today was no different. The Customer Services Adviser was polite, used my name and talked me through the processes. When/if he did not know the answer, he politely asked me to hold on and found the appropriate solution. I have recommended Payoneer to family and friends... believe me, I do not do that easily and only if I can be confident in what and who I am recommending - they are a great solution for overseas banking.

Date of experience: July 14, 2020
Serbia
1 review
0 helpful votes
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Adding new USD account
July 14, 2020

Fast, easy and efective. Thanks Payoneer team.
They answered on all my questions and resolved all issues i had.

Date of experience: July 14, 2020
Nigeria
1 review
0 helpful votes
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I stopped using Payoneer some years back but was back again and was blown away with the fact that I could now withdraw to my local bank account. However, I had some challenges making use of the service or managing my currencies. The mails I received didn't help and I decided to use the Customer Service Call Service.

I was amazed to find out that if waiting was becoming too long, I could be called back when I was next on queue instead of waiting for my turn. The waiting time was good and the agent who attended to me was a core professional who understood my challenge without much explanation and in a jiffy a solution was proffered. If there was something beyond 5 stars would give Payoneer unreservedly. Well done.

Date of experience: July 14, 2020
Nigeria
1 review
0 helpful votes
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Best freelancer payment platform
July 14, 2020

In this contemporary world, payoneer has been the best Platform for receiving funds anywhere in the world. I rarely give ratings but Payoneer deserves a full one.

Date of experience: July 14, 2020
GB
1 review
0 helpful votes
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As described, my pin was not accepted with my old card in most machines in France. A signature and ID was required which was extremely inconvenient and frankly annoying. I hope this compatibility issue has now been sorted

Date of experience: July 14, 2020
Pakistan
1 review
0 helpful votes
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Excellent
August 13, 2020

The lady which talk to me is very polite and understand my question i give him five star. But so many time i contact payoneer customer support center but there are the man who are so rude.

Date of experience: July 14, 2020
Ghana
1 review
0 helpful votes
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Customer satisfaction review
July 13, 2020

Really enjoyed the excellent and professional manner my login challenges were handled by the PAYONEER representative. I love Payoneer

Date of experience: July 13, 2020
Kenya
1 review
0 helpful votes
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Payoneer Good Customer Service
July 13, 2020

I called Payoneer and I was given prompt reply in a polite way. I have really liked it.

Date of experience: July 13, 2020
Guatemala
1 review
0 helpful votes
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Good Job!
July 13, 2020

Really professional and polite, good explanation and patience.

Date of experience: July 13, 2020
India
1 review
0 helpful votes
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Always listen our queries
July 13, 2020

They provide quick solutions. Very good, corporate with us, Awesome service and very polite to talk.

Date of experience: July 13, 2020
DO
1 review
0 helpful votes
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My card has been hacked, they took over 200$ on it, i called Payoneer and the next day i received an email saying that they add the refund on my balance after loading the money from the hackers.

Date of experience: July 13, 2020
Bangladesh
1 review
0 helpful votes
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Very much friendly assistance
July 13, 2020

I was facing issue of getting paid from Fiverr to Payoneer. Though they took a bit long time, but it was for solving my issue complete. I appriciate it.

Date of experience: July 13, 2020
Egypt
1 review
0 helpful votes
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Thanks for support team
July 13, 2020

Thanks payoneer fast support and kindly stuff very good services

Date of experience: July 13, 2020
Ghana
1 review
0 helpful votes
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Amazing
July 13, 2020

Excellent!... I love payoneer they offer the very best of services. Each time I contact them they respond quickly as possible. Thank you payoneer for making the world a better place.

Date of experience: July 13, 2020
India
1 review
0 helpful votes
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Customer service
July 13, 2020

I was worried about my transfer after talking with customer service agent I am fully satisfied great service

Date of experience: July 13, 2020
Bangladesh
1 review
0 helpful votes
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Its good
July 13, 2020

I called them. They try to solved my problem and for now its fine.

Date of experience: July 13, 2020
Nigeria
1 review
0 helpful votes
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Customer service
July 13, 2020

The customer care provider was polite and helpful and tried his best to solve my issue

Date of experience: July 13, 2020