Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Payoneer

Payoneer

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


+242
See all photos
How would you rate Payoneer?
grey stargrey stargrey stargrey stargrey star

Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 3 days

Instant Feedback

1 review

We monitor reviews for authenticity

Cabo Verde
1 review
0 helpful votes
Follow Domingos Z.
Unfollow Domingos Z.
Share Review
Report Review

Acknowledgment
July 16, 2020

It is the first time that I have the opportunity for international financing, and this will be very rewarding for me. My feeling is of gratitude

Date of experience: July 16, 2020
Serbia
1 review
0 helpful votes
Follow Nemanja E.
Unfollow Nemanja E.
Share Review
Report Review

Customer Support
July 16, 2020

Customer support is super nice, and it was really patient with me, English is not my native language but she was really nice and talk with me slow, usually customer support are not that nice

Date of experience: July 16, 2020
Jamaica
1 review
0 helpful votes
Follow Alex P.
Unfollow Alex P.
Share Review
Report Review

Marvelous
July 16, 2020

Awesome experience amazing customer rep I understand her clearly there wasn't any problem I would highly recommend

Date of experience: July 16, 2020
Morocco
1 review
0 helpful votes
Follow Abderrahmane S.
Unfollow Abderrahmane S.
Share Review
Report Review

Thank you
July 16, 2020

You have a very good service. Thank you so much and have a good day.

Date of experience: July 16, 2020
Ecuador
1 review
0 helpful votes
Follow Melanie K.
Unfollow Melanie K.
Share Review
Report Review

Excellent!
July 16, 2020

I had a wonderful experience with Payoneer today. The representative listened to my concerns and answered all of my questions. She even helped me fill out a form that was pending and required. She was patient, kind and helpful.

Date of experience: July 16, 2020
Bangladesh
1 review
0 helpful votes
Follow MDEMDADULHAQUE Q.
Unfollow MDEMDADULHAQUE Q.
Share Review
Report Review

Embroidery Digitizing
July 16, 2020

Embroidery Digitizing is my profession. I have 12 Years practical experience about embroidery digitizing many of stitch type like Applique, Patch, Flat, 3D puff, Textured, Chain and many more. I 'll provide EMB, DST, EXP, PES, JEF, HUS, XXX machine readable any format.

Date of experience: July 16, 2020
AE
1 review
0 helpful votes
Follow Loreto D.
Unfollow Loreto D.
Share Review
Report Review

The payoneer is so slow, I incash the amount of 128$ from my salary in bigolive last july 6 till now im still waiting.

Date of experience: July 16, 2020
Malaysia
1 review
0 helpful votes
Follow Omar I.
Unfollow Omar I.
Share Review
Report Review

Adding new account
July 16, 2020

I got a quick response from the customer care and the tips to solve the issue

Date of experience: July 16, 2020
Turkiye
1 review
0 helpful votes
Follow HALIL D.
Unfollow HALIL D.
Share Review
Report Review

Good service!
July 16, 2020

My issue was resolved instantly thanks to the assistance of your staff.

Date of experience: July 16, 2020
Bangladesh
1 review
0 helpful votes
Follow Shahriar S.
Unfollow Shahriar S.
Share Review
Report Review

It was very helpful
July 16, 2020

I love payoneer's service.It was very helpful to me. I take payment from affiliate network by payoneer. Payoneer's services was very good.

Date of experience: July 15, 2020
Jamaica
1 review
0 helpful votes
Follow Ricardo M.
Unfollow Ricardo M.
Share Review
Report Review

Exceptional
July 16, 2020

Very very very excellent service I look forwards to always have my small concerns brought to light by the payoneer team..

Date of experience: July 15, 2020
Bangladesh
1 review
0 helpful votes
Follow Nayer P.
Unfollow Nayer P.
Share Review
Report Review

Feel better support then other's
July 16, 2020

My fast payment was holed, i contract support and they give me solve quickly,...

Date of experience: July 15, 2020
Nigeria
1 review
0 helpful votes
Follow Nkonye Q.
Unfollow Nkonye Q.
Share Review
Report Review

Great Support System
July 15, 2020

Had issues with fund transfer and I was very well and politely attended to.

Date of experience: July 15, 2020
Nigeria
1 review
0 helpful votes
Follow Sandra J.
Unfollow Sandra J.
Share Review
Report Review

As someone who works in a country that doesn't have access to a number of the financial services available, Payoneer has been quite the life and money saver! Would definitely recommend.

Date of experience: July 15, 2020
Pakistan
1 review
0 helpful votes
Follow Abdullah B.
Unfollow Abdullah B.
Share Review
Report Review

Satisfied
July 15, 2020

Great time spend its a good app good to hear too great work guys best of luck

Date of experience: July 15, 2020
Jamaica
1 review
0 helpful votes
Follow Andrew Z.
Unfollow Andrew Z.
Share Review
Report Review

It was really drawn out at first attempting to get my identity verified and it finally went thru after a couple tries. Now I can link my clients, and resources to starting managing that MONEY MONEY.

Date of experience: July 15, 2020
Croatia
1 review
0 helpful votes
Follow Sasa F.
Unfollow Sasa F.
Share Review
Report Review

Issues with account
July 15, 2020

The service was good and quickly. I was get all necessary information and this help me to decide how to manage my problem.
Regards.

Date of experience: July 15, 2020
India
1 review
0 helpful votes
Follow Jha J.
Unfollow Jha J.
Share Review
Report Review

Awesome
July 15, 2020

Awesome the customer care service hopefully waiting for my account should verified fully

Date of experience: July 15, 2020
India
1 review
0 helpful votes
Follow Satyam D.
Unfollow Satyam D.
Share Review
Report Review

Great customer service
July 15, 2020

I call first time in the service of payoneer and they treat me very well and solve my problem

Date of experience: July 15, 2020
Zambia
1 review
0 helpful votes
Follow Joanna H.
Unfollow Joanna H.
Share Review
Report Review

Prompt
July 15, 2020

I did not wait long to be attended to and the customer care personnel was super helpful and polite.

Date of experience: July 15, 2020