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Payoneer

3.6

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
467
value
416
shipping
279
returns
272
quality
405
This company responds to reviews on average within 3 days

Instant Feedback

1 review

We monitor reviews for authenticity

El Salvador
1 review
0 helpful votes
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Excelent
July 30, 2020

Very helpful and understanding. Went the extra mile

Date of experience: July 29, 2020
Turkiye
1 review
0 helpful votes
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My account blocked without not asking me what happend on my side of story. Custumers not always right. You need listen sellers too. This broke my heart to payoneer. I hope I can get to my payoneer acount. But It was awesome until this mistake happend.

Date of experience: July 29, 2020
Philippines
1 review
0 helpful votes
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I used my GCASH Phone Number as my Account Number for Payoneer withdrawal, it was accepted. I processed withdrawal request, it was approved. I hope funds will reflect on my Gcash account.

Date of experience: July 29, 2020
Serbia
1 review
0 helpful votes
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Since I could not withdraw my money at ATM, I called Payoneer Customer Support. Surprisingly, I didn't have to wait for too long. It took a couple of minutes at most. The agent quickly helped me resolve the issue.

Date of experience: July 29, 2020
Ukraine
1 review
1 helpful vote
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Without being given clear parameters on what should and what should not verification documents look like, it took many days to approve my application

Date of experience: July 29, 2020
Nigeria
1 review
0 helpful votes
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Interesting Services
July 29, 2020

The customer representative were wonderful. They posses a high level of HR, swift with providing solutions to problems and of course accommodating.

Date of experience: July 29, 2020
GB
1 review
0 helpful votes
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Friendly & Helpful
July 29, 2020

Didn't make me feel stupid for asking what to some may have been obvious, then also added value by pre empting a next step.

Date of experience: July 29, 2020
Pakistan
1 review
0 helpful votes
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Amazing
July 29, 2020

Its was amazing experience, i really like it it was just cool

Date of experience: July 29, 2020
Italy
1 review
0 helpful votes
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Pending incoming payment
July 29, 2020

It tough experience by pending my incoming transaction for three working days and still not credited am feld up with the banking system of Payoneer

Date of experience: July 29, 2020
India
1 review
0 helpful votes
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Nice service
July 29, 2020

I have never face any problem in my payment. On my due date I get my payment easily. Regarding to the other payment app I will always recommend this app.

Date of experience: July 28, 2020
Philippines
1 review
0 helpful votes
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Professional Customer Service
July 28, 2020

The customer service rep handled me professionally with promptness and courtesy. My issue is resolved right there and then when I called.

Date of experience: July 28, 2020
DO
1 review
0 helpful votes
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I enrolled in Amazon Fulfillment and chose Payoneer as my account to be paid on. The received the payment and are in the process of issuing my card. I see the balance and all the info I need. Furthermore, they just created a phone app so I'm connected all the time with my financial info.

Date of experience: July 28, 2020
Nigeria
1 review
0 helpful votes
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My account number
July 28, 2020

I called customer support over the phone she was exceptional given me direct answers and she solved my problem

Date of experience: July 28, 2020
Nicaragua
1 review
0 helpful votes
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I've had some issues with the card but overall they are good.

Date of experience: July 28, 2020
Jamaica
1 review
0 helpful votes
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BEST CUSTOMER RESOLUTION
August 27, 2020

I had an issue with my account. The agents were very helpful and it was resolved in no time.

Date of experience: July 28, 2020
Malaysia
1 review
0 helpful votes
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Bank Account Details Changes
July 28, 2020

I was assisted by Emily and she is really friendly and helpful to assist. She is really professional, plus it was also super clear in giving explanation.
Thank you!

Date of experience: July 28, 2020
Ghana
1 review
0 helpful votes
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MR
July 28, 2020

We all work harder and we are appreciated That and that's how Happy company is to be with. B grateful for everything they have done for Worldventures members around the world and we very surprise Payoneer thank you very muchwhat a powerful team

Date of experience: July 28, 2020
India
1 review
0 helpful votes
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Good job
July 28, 2020

Tango me app chalata hun vahan se Paisa kamata hun ismein transfer karta hun good bahut achcha hai good

Date of experience: July 28, 2020
Pakistan
1 review
0 helpful votes
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Customer care are professional
July 28, 2020

Service provider was really polite and cooperative. She listened and handled my issue in a proper manner. I was satisfied by the explanation and i hope my issue resolves ASAP.

Date of experience: July 28, 2020
Nepal
1 review
0 helpful votes
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Good service
July 28, 2020

I am very satisfied with payoneer customer support.

Date of experience: July 27, 2020