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Payoneer

3.6

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
467
value
416
shipping
279
returns
272
quality
405
This company responds to reviews on average within 3 days

Instant Feedback

1 review

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Waiting for my issue to be solves
July 31, 2020

It was ok but i need to get my issue solved so i may get my salary please see to my problem

Date of experience: July 31, 2020
North Macedonia
1 review
0 helpful votes
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Great experience
July 31, 2020

I have only good things to say about Payoneer, using it to receive money, from the US companies I work for. Customer service is more than helpful anytime, I've called. Setup a confirm and go account really fast. Waiting to try their Payoneer Card and make it full-time equivalent to my regular bank account.

Date of experience: July 31, 2020
Philippines
1 review
0 helpful votes
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Too Long to release a payment
August 30, 2020

Why do you need to review it, that's not your money. We pay your fees that should be more than enough to release our money right away for us to transfer to our bank accounts.

Date of experience: July 31, 2020
Nigeria
1 review
0 helpful votes
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Good
July 31, 2020

Good experience my problem have solved my I enjoyed the conversation

Date of experience: July 30, 2020
India
1 review
0 helpful votes
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Good
July 31, 2020

Very nice payoneer customer care
Nice good help me

Date of experience: July 30, 2020
RU
1 review
0 helpful votes
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Payoneer service
July 30, 2020

I have always gotten quick and accurate information and always had my problems resolved quickly and efficiently with the utmost in professionalism. I would definitely and will recommend Payoneer to everyone I know. Thank you so much, Payoneer :)

Date of experience: July 30, 2020
India
1 review
0 helpful votes
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PRO
July 30, 2020

Speaking with customer care at Payoneer was professional and good experience.

Date of experience: July 30, 2020
Algeria
1 review
0 helpful votes
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I'm happy for this experience it is easy and faster thank you for your service

Date of experience: July 30, 2020
Morocco
1 review
0 helpful votes
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Happy customer
July 30, 2020

Very satisfied with Payoneer customer service they always fix any issue I had quickly thank u Payoneer u are the best

Date of experience: July 30, 2020
Bangladesh
1 review
0 helpful votes
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Great service got
July 30, 2020

Very gently help me. The customer care concern is very helpful.

Date of experience: July 30, 2020
Malaysia
1 review
0 helpful votes
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Reliable Payment Method.
July 30, 2020

I have been using Payoneer for my WorldVentures method of receiving payments. Very reliable and I am very happy with it.

Date of experience: July 30, 2020
India
1 review
0 helpful votes
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Mr
July 30, 2020

It was good but waiting time was around 20 mins which is very much.

Date of experience: July 30, 2020
NL
1 review
0 helpful votes
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Safe haven for Africans
July 30, 2020

It is a go to place for everyone doing business and making money online outside USA. It has help collect my pay monthly from Amazon for more than 5 years now.
Thanks.

Date of experience: July 30, 2020
India
1 review
0 helpful votes
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Very good talking
July 30, 2020

Payoneer was very good platform and support was fast

Date of experience: July 30, 2020
Montenegro
1 review
0 helpful votes
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I like the experience. Wasn't aware of the provision that occurs when fees transfer to my bank account.

Date of experience: July 30, 2020
Pakistan
1 review
0 helpful votes
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They have a very good customer satisfaction ratio (10/10) and I highly recommend them to people in my community.

Date of experience: July 30, 2020
Kenya
1 review
0 helpful votes
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Thank you
July 30, 2020

Was served well by Leonard and I hope my issue will be resolved

Date of experience: July 30, 2020
Spain
1 review
0 helpful votes
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TOO SLOW FOR EVERYTHING
August 29, 2020

I have to use payoneer bank as this is where i get paid from my job. But starting from proving my address and everything, it started last month, but still im not able to use the service yet. Every process takes at least one week. And after another week, they say "oh the document you sent is too old. Update new one" are you seriously kidding me. I had to go to bank two times and uploading documents multiple times and it took a month for them to process it and it's still on the process. I wish i never have to use this bank... so upset.

Date of experience: July 30, 2020
Kenya
1 review
0 helpful votes
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Withdraw limit is too high
August 29, 2020

Its a good money transfer platform but withdraw limit is too high compared to others

Date of experience: July 30, 2020
Pakistan
1 review
0 helpful votes
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I haven't use Payoneer account because I was working for a company who transfered my money to my local account directly but now I am working as a freelancer so I found Payoneer the best service to receive money from the customers

Date of experience: July 29, 2020