On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Such good service." Thank you… I have never had such good service.
This is how this company works:
- You open an account and send money(Standard)
- You order a card to withdraw that money(Standard)
- If you want to transfer your money directly, you need a card(what?)
- If you order a card, you better cross your fingers to receive it. I ordered 6 cards(yes, 6!) and only received one. Oh poor you that is reading this from a third world country. If you want to receive a card and you happen to rent an apartment or if your utility bills aren't under your name, or if your Government ID card doesn't have an issue date on it... you're going to have a hard time with this company.
Refrain from using it, for real.
The customer care representative was thorough enough to walk me through all that I needed to do and then directed me to wait as the management will sort out my request for another US account. Overall she was polite and mannerable. Good experience!
While I have analogue NID card, They said Upload a held photos with notes. After Uploading then They had blocked my account without any comments. Now I have the all documents like such of Passports, Smart NID Card and the Driving License. But They said they are unable to help me out.
Really Disgusting and Disappointing for me and others. As a reputable company, Payoneer should look at on it.
My Blocked Customer ID: *******
I was facing some issues with my Payoneer account. After sharing my problem with local expert Payoneer user they suggest me to call customer care.
It was bit of waiting to get me through an agent but I am happy and satisfied with customer care agent's support.
My suggestion is that if anyone face any problem with you Payoneer account don't hesitate to call customer care they are friendly and respective to their customer support.
Very satisfied, you people work and I wish for all your agents to continue delivering hard work to all happy customers.
Pending funds from payooner. It will takes so long. I thought I can transfer the USD to my bank account for an easy way.
It's superb, I was attended very fast and I look forward to have my issue sorted.
Got 3 concern and the agent who help/assist me solve my problems regarding my account.
No cancelaron cuenta que habia con mi correo quiero sacar una nueva con el mismo correo
I use the account only for Airbnb and am very happy. The way they communicated after the wirecard desaster was good and they managed to rebuild trust. Customer service is also good.
It's an amazing platform that provides you ease to doing business globally.
The rep is approachable and solve the issue smoothly.
Very good customer care, they resolved my problem and helped me go through the steps in a correct way
My experience was very good. The customer care agent was polite and very helpful. I got a very quick response
I have been working with Payoneer not a while but whenever you wish to get payments you can use this very help full, I just want to request payoneer team to reduce review time.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for your review. We regret to hear that your account has been closed and apologize for the inconveniences this has caused.
Please be advised that Payoneer operates in compliance with the international financial business regulations and under no circumstances would we close a customer's account without a valid reason.
At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business we are required to stop offering our services.
We understand that your account closure might have caused difficulties, however this decision can't be reversed.
We hope for your kind understanding.
Best,
Anna from the Payoneer team