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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I was told after uploading picture that I will receive a mail in 2 to 3 working days but I did not receive the mail. Had to call again. Wish process was faster
I had a very pleasant experience on the phone call with the representative who handled my concern. For how many days now, I've been trying to reach Payoneer via Email to get resolutions on how to add AUD under my payment global services, but all I get are generic answers.
I tried Live Chat and status is always canceled. I have never reached a live chat support agent.
But those negative experience I had dealing with Payoneer this last few days were all gone after I spoke to a representative on the phone. I was reassured and was able to get resolutions right away. KUDOS
Good fast and easier. I used it with confident no worry no problem.
I have sent multiple address change requests and never heard anything back. It has been over a week now. And I called Payoneer US telephone number yesterday, and waited for 15-20 min and the answer was: "There is no English speaking customer care rep at this point" and hung up on me. I called Payoneer in their business hours as shown as on their website. Monday-Saturday 2 am - 2 am EST. Then I had to request a phone call back, and never heard anything either. Finally I called them again and had a chance to speak with someone and they said they have got my proofs of residency documents and didn't take action? I'd like to hear about the reason about why they did not take an action. I am an Istock contributor and having issues with my payment through Payoneer just because my address is changed. Please solve my issue this time. Thank you.
I've placed order for my Payoneer card since June 20th and it's now August 5th and I still have not received my card. I was able to speak with a customer service rep who gave me another option of sending the funds to my bank account, which I was not aware of. I did my withdrawal and I'm now awaiting email to confirm when funds will be available in my bank account. She was so much help and guided me through everything.
WORST CUSTOMER SERVICE EVER AND WORST SYSTEM TOO! THEY PUT YOUR MONEY ON HOLD FOREVER! JUST STICK WITH PAYPAL'S SKYROCKET HIGH FEES AT LEAST YOU GET YOUR MONEY IN MINUTES!
The CSR was polite and knew how to assist. She was effective in ensuring I provided the needed information and while it was evident English wasn't her first language she was able to communicate with me efficiently. :) Thumbs Up
I must say this service is awesome but sometimes they become so rude that they do not care any long-term relationship. They do not care that customer is with them from a long time and have a very good record.
Out of 100 clients, if one client cancel the payment etc. the Payoneer becomes completely strange/rude/unprofessional and put everything on stake. They don't give a damn about customer's credibility. Plus they ask so many personal details from the Payer which makes it hard to use - which makes for us (Freelancers) have the payments cancelled because clients hesitate to give them (Payoneer) their personal details.
Over all it is good but keep in mind, they ask many personal details from Payer and if any of those is not provided - they cancel almost all of your payments.
I had only about two issues with my card and every time I contact customer service they are quick to solve! I can also withdraw funds to my local bank or use my payoneer card anywhere! I love it
I'm yet to still experience because I've tried to receive and its showing pending
Been having difficulty in fund withdrawal but was resolved by Adam and Allen their very good representative.
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The customer support was good and they helped with what I needed
I was problem card issue. I called customer care. They are so helpful. Thank you payoneer customer care
Its was very useful to use Payoneer site to receiving payment from the companies
I wasn't able to login my account so I contact the customer care I loved how the Allen gave me the instructions so that I can login to my account and she was very polite, very good customer service.
Very responsive! Quick! Helpful! Patient! Keep it up!
The customer representative was so good and kind, solve's my problem
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members