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Payoneer

4.1

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
466
value
415
shipping
279
returns
272
quality
404
This company responds to reviews on average within 4 days

Instant Feedback

1 review

We monitor reviews for authenticity

Tunisia
1 review
0 helpful votes
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Bank account
August 11, 2020

The lady with the customer care was very polite and helpful

Date of experience: August 11, 2020
Rwanda
1 review
0 helpful votes
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Good
August 11, 2020

Very good
I'm working every day to explain new people about worldventure and the people enjoying and angry to work together

Date of experience: August 11, 2020
Jamaica
1 review
1 helpful vote
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Account verification Issues
September 30, 2020

My country's ID is showing expired they kept rejecting it and I made several request to them explaining it and I was fully ignored. I had to call them and escalated the issue and I am still not sure if they will even fix it at this point.

Date of experience: August 11, 2020
Jamaica
1 review
0 helpful votes
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Payoneer is amazing. It's easy to use and you get a mastercard. The fees are low and you can get paid from any business around the world in the 3 different currencies

Date of experience: August 11, 2020
New Jersey
1 review
0 helpful votes
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Outstanding service
August 11, 2020

When it comes to online banking Payoneer is the best

Date of experience: August 11, 2020
AE
1 review
0 helpful votes
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Well done excellent
August 11, 2020

Thank you jam for assisting me to my concern you really help me a lot.
Appreciated thank you for the excellent service. God bless you and keep safe

Date of experience: August 11, 2020
Nicaragua
1 review
0 helpful votes
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Excellent service
August 11, 2020

Excellent is always great and always solve and make solution for me.

Date of experience: August 11, 2020
Israel
1 review
0 helpful votes
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My credit card
August 11, 2020

Great communication, professional existent, passionate and kind

Date of experience: August 11, 2020
Nepal
1 review
0 helpful votes
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Prompt
August 11, 2020

Pin Code Reset
She was proactive and prompt. Delivered accurate information.

Date of experience: August 11, 2020
Lebanon
1 review
0 helpful votes
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Great service
August 11, 2020

Payoneer offers solutions that no bank in my country offers, and it's the only reason that i can pursue any online related career, entrepreneurship, and ecommerce. Plus, i save A LOT with payoneer!

Date of experience: August 11, 2020
Philippines
1 review
0 helpful votes
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Excellent
August 11, 2020

I have a pending amount for a week and thanks to payoneer team helped me resolved the problem.

Date of experience: August 11, 2020
Tunisia
1 review
0 helpful votes
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Excellent customer service
August 10, 2020

Excellent customer service
Problem resolved
Thanks

Date of experience: August 10, 2020
Pakistan
1 review
0 helpful votes
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Payoneer Services
August 10, 2020

I had a wonderful experience with payoneer always... :)

Date of experience: August 10, 2020
Bangladesh
1 review
0 helpful votes
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Very Nice Service
August 10, 2020

I have made the transition by using Payoneer from freelancing Market place. Fast and very clear service. Recommended it.

Date of experience: August 10, 2020
Philippines
1 review
1 helpful vote
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Just Fair
September 9, 2020

Aside from the money sent being on a pending status for a few days. Eric one of your representative took an extra mile to help me out. I really appreciate it! Hope you give this guy a kudos or a promotion :)

Date of experience: August 10, 2020
Panama
1 review
0 helpful votes
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Great
August 10, 2020

So far my experience has been good. User friendly website and good customer care.

Date of experience: August 10, 2020
Nigeria
1 review
0 helpful votes
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You're Amazing
August 10, 2020

I like your services. Everything is easy and convenient.

Date of experience: August 10, 2020
Jamaica
1 review
0 helpful votes
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Great!
August 10, 2020

I love it here I am able to get smooth transactions without a hassle.

Date of experience: August 10, 2020
India
1 review
1 helpful vote
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Best Customer service
August 10, 2020

I called to the customer service regarding to my funds and one of your customer care executive pickup my call she was really helpful I don't remember her name but she was really helpful and polite with the good understanding and she had successfully resolved my issue i really want to appreciate her and Payoneer to, m really a huge fan of Payoneer n i love to use Payoneer.

Date of experience: August 10, 2020
Pakistan
1 review
0 helpful votes
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Awesome
August 10, 2020

It is awesome experience to use payoneer. I provide utmost satisfaction of your desired service.

Date of experience: August 10, 2020