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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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My first experience to contact payoneer center. I try to complete my transaction i hope resolve my problem as early as.
Apart from the absurd fees of up to 3% (there are much cheaper services out there), they randomly hold up your payments with no warning. Sometimes you will get flagged for a "review" - despite your payments being normal and regular - which will hold up your money for an extended period. The way they do this is extremely unprofessional with little concern for their customers. There is no recourse; you simply have to wait while your money is frozen.
I use this account for a long time. Thank you. Strongly recommend you to use Payoneer.
I am waiting 10+ days to get an answer from the customer service. I wrote several emails and forms through the Payoneer app but still no answer. Mx card is pending more than 10 days and no one is contacting me with the reason why! Its like no one is working there.
I had to call during my vacation, phone customer service was polite but I still have not got the answer why my card is Pending so long. The app says "up to 3 business days" yeah right.
Overall poor experience, still waiting for many issues to be resolved, I cannot access my funds for almost a month now.
I am pleased with the work that Payoneer has done for me... Thanks a lot
He hear my questions carefully. He was very cooperative and helpful. His response time was excellent
Good.The representative was so friendly and promised me to solve the issue asap.So, Hope my concern would get approved soon.
Worst customer support service, they just have only one solution to wait, wait, and wait. Even they don't have any timeframe to solve the issues. Still, my issue isn't resolved.
I submitted my payment withdrawal request on 11 Aug but I still not received it. I also contact them much time but they don't resolve my issue and give me only a solution that just needs to wait, wait, and wait. Although they don't update me by days and days and now after 4 days, they replied to me with a lying statement that "The transfer was sent successfully, but due to shortened banking hours in Pakistan because of COVID -19, it takes more days for the funds to be deposited to your bank account." Even the bank timing is back to normal in Pakistan from 13 of July 2020. Here's the official statement news link: https://www.thenews.com.pk/latest/684316-new-bank-timings-from-july-13-banks-to-remain-open-from-9am-to-530pm
And here's the screenshot of their email: http://prntscr.com/u4rpa9
So, now they cheated us with a false statement to misuse our money. So be careful to use it or better to use any other services.
Experience was amazing and at the same it was very helpful thank you
Because i am not an English native, so i have language barriers when hearing foreigners, but it still 's okay, due to the customer operator 's patience so my problems are already solved. I am satisfied with your patience. Thank you
Great payment gateway and it is very easy to use and I am happy to have my account on payoneer
I have gotten support very sort time.
I really liked it and appreciate.
Thank you payoneer
Customer care agent was very helpful
Thank u so much
I am very pleased with the customer service, any time I have an issue or just a simple question I am being treated in a professional manner. Keep going this way!
My experience with the customer representative was very good. I like that the Rep was patient! Answered all my questions and gave me more info that was required for future transactions. The rep did not rush me off the phone. Ensured that all my concerns was addressed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members