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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Excellent services & payoneer needs a lot more employees like rose.
Why is it $100 now to order a card? It used to be $30 and you guys changed everything.
Hi,
Myself Muhammad Imran Payoneer customer representative are very quick in response to the customer support. I am satisfied now after my payment approval. Thanks again for your help
Happy and satisfied. Jovelyn is so tactful and she really helps us to resovel our problem on the pending payment of our Mico Talents. Thank you very much.
Payoneer is very good especially their customer service
Its a good experience with payoneer so far. The way they treat is very good.
Just finished a phone call with a Hebrew talking representative, a plus for Israeli businesses. The call was short and to the point, but it was following a bad taste after not receiving any answer to my question for over a week on the community forum and on a private message on Facebook Messenger. Please improve your response times.
Also, Payoneer uses custhelp.com for customer care, a system which supports creating tickets. I didn't manage to find the ticket opening option. Please enable ticket opening.
One last thing: I found the "Call Us" page not by the internal search, but by an external Google Search. This should be improved too.
Never had a bad experience with Payoneer. I can definitely recommend it as your all in one payment provider.
I was frustrated because it took too long before I could get a reply after contacting the customer care via email. However, the calling experience was better - the customer care representatives are polite and helpful. Though my issues isn't resolved yet, I hope it will soon.
It is an awesome experience. They are professional, I will recommend everyone.
Unique and professional as the team were not only helpful but ready and professional with a greater display of patience. Although i was initially tenth in the queues but they got back to me which was reassuring
Nice experience to get help from the customer care service.
I'm happy with so nice people, i hope to don't have to worry
Its great. Thank you very much for the help. I really appreciate it
I called first time on payoneer for my pending payment| Payoneer team support me- I love payoneer team.
The payment that my client sent has been on "payment being process" for a whole week! I already reach out to Payoneer via email and CS Call. Whats happening?!
I talked to customer care nd it give me very good experience Thanks to Payoneer
My experience haven't been exactly what I expected. At start this seemed like to be faster and better than any other payment processor, but after a few transaction it started delaying my payments. Infact their Moto of payment on 5th business day started seeing like a hoax when they kept my payment under review for 5 business days and still haven't processes my many other payments. But the best thing about this is their customer support services, the people are gentle, polite and undertake your concern seriously and help in any way they can. Although it delays payment it keeps people assured that everything will be sorted out.
Payoneer customer service over the phone was pleasant and the representative was really helpful and provided information I could use for future reference. Thanks Sophie!
They are friendly with the customer I am so satisfied, excellent, they are the best
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members