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Payoneer

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
467
value
416
shipping
279
returns
272
quality
405
This company responds to reviews on average within 3 days

Instant Feedback

1 review

We monitor reviews for authenticity

DO
1 review
0 helpful votes
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Feedback
September 24, 2020

That was a great experience talking with customer care representative and I give her for her service and help

Date of experience: September 24, 2020
India
1 review
0 helpful votes
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It's better than PayPal in convenient ways, hassle free transactions with 100 percent customer. Support

Date of experience: September 24, 2020
Bangladesh
1 review
0 helpful votes
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She is the Best Member for Payoneer team
September 24, 2020

I like her attitude, I think she is the best member for the Payoneer team.
I want Payoneer promotion her.

Thanks, Payoneer Team
Md Wasim Akram

Date of experience: September 24, 2020
Bangladesh
1 review
0 helpful votes
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FANTASTIC
September 24, 2020

Very nice, I call for about my nid cause of my payment was pending she solved it very helpfully. I don't have words to describe it

Date of experience: September 24, 2020
Pakistan
1 review
0 helpful votes
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Great
September 24, 2020

It was good experience but need another language (Urdu)

Date of experience: September 24, 2020
Kenya
1 review
0 helpful votes
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ID review
September 24, 2020

It was a smooth process, my mistake was corrected i now have to redo and give it time for review.

Date of experience: September 24, 2020
Pakistan
1 review
0 helpful votes
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Excellent
September 24, 2020

I got very much help. I told him about my problem in detail. Then he solved it.

Date of experience: September 24, 2020
India
1 review
0 helpful votes
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Please refresh my page
October 24, 2020

Hello i am using mico live stream platform I have added Payooner idd but my payooner account has been blocked my customers idd: ******* pls refresh my miko live stream platform page I want new added payooner account thanks
My mico live stream platform idd: *******

Date of experience: September 24, 2020
Viet Nam
1 review
0 helpful votes
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Nhiệt tình
September 24, 2020

Nhiệt tình, giải quyết được những vấn đề yêu cầu, nói chuyện lịch sự dễ thương

Date of experience: September 24, 2020
Pakistan
1 review
0 helpful votes
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Great experience
September 24, 2020

That was really a great experience. Customer care services are really great. They help us as fast as they can.

Date of experience: September 23, 2020
Saudi Arabia
1 review
0 helpful votes
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5
September 23, 2020

Great Experience. They are very professional, superior, and have excellent communication, solved the issue immediately.
Thank you
Regard,
HAWK LEAD LTD

Date of experience: September 23, 2020
Singapore
1 review
0 helpful votes
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Customer Care Service is perfect
September 23, 2020

I has issues on canceling a payment. I called the customer care service and within 10 - 15 mins it was resolved. I not sure who the lady spoke to me, she is the nicest.

Date of experience: September 23, 2020
Sri Lanka
1 review
0 helpful votes
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Superb Service
September 23, 2020

Very Professional and almost zero waiting time. Spot on solutions

Date of experience: September 23, 2020
Colombia
1 review
0 helpful votes
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La mejor emoresa
September 23, 2020

Sin duda una de las mejores empresas para nosotros los comerciantes Muchas gracias por la atención

Date of experience: September 23, 2020
Bangladesh
1 review
0 helpful votes
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Good behaviour
September 23, 2020

The customer care representative was good and nicely talked to me

Date of experience: September 23, 2020
DO
1 review
0 helpful votes
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Excellents
September 23, 2020

Very pleasant, rep did not assumed what my issue was, but yet he rather listen an understood

Date of experience: September 23, 2020
India
1 review
0 helpful votes
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A Great Payment Solution
September 23, 2020

I have been using Payoneer for over 3 yrs and I am extremely happy with payment options it provides. Too good customer service too

Date of experience: September 23, 2020
AG
1 review
0 helpful votes
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A- Class Review
September 23, 2020

Excellent services with top quality representatives. Five star rating for sure.

Date of experience: September 23, 2020
Bangladesh
1 review
0 helpful votes
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Great
September 23, 2020

The experience was great. Tey tried to solve my issue but not happen

Date of experience: September 23, 2020
Kenya
1 review
0 helpful votes
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Professional services
September 23, 2020

Had a good experience with the customer service and the website

Date of experience: September 23, 2020