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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Banjo tried utmost best to resolve my issue and forwarded the matter to relevant departement for further resolution :)
Excellent and nice accommodation. They are very polite and they answer my problem.
Excellent customer service and satisfied with my overall experience with the company.
TERRIBLE customer service. Cannot get a hold of anyone. The send a message option is broken. Been trying for a week. I have had this same problem twice now!
Hello payoneer. I am new to this platform so I don't have a good idea about this platform. I have a new account that has not yet been approved. I am a full time freelancer and digital marketer. I work in many other marketplaces including Fiverr. I especially need a payoneer to get money from there. Thanks
I cant seem to pin my card
Please send me an email to do so
I'm a new client and am excited to have my account approved. The staff have been prompt in answering my queries when I had difficulty signing up, as the information being demanded of me online did not apply to my situation, and the program would not allow the compulsory field to be left blank, or would accept my answer. I could not complete my application, and in desperation explained the situation in an email to customer care and had to abandon my application. However, I soon received a message from Fedor at customer care, enquiring on the problem, to which I immediately replied. I soon received an email from Payoneer stating I was accepted and the account had been authorised. Today I received an email from Joan Criz, Customer Care, reaffirming that my account is fully approved.
My experience has been superb especially as Sam was speaking to me.He never made me feel I was careless.
I receive my payments very smoothly and punctually. Thanks for such a wonderful service.
Great customer service. Agent always tried to look for the best option available to be able to meet my needs.
I was submitted required all necessary documents to Payoneer but it's getting more and more time.
The customer Support are detailed, specific, and much willing to help the customers. They ensure that the customer query is resolved despite being very much friendly. In general, I would say they are very professional. I would recommend their services to a million individuals. :)
Ever worst experience by Payoneer I don't understand what will happen
Dear Muhammad,
Thank you for sharing your review. We are really sorry to hear that you are unhappy with our services.
We are constantly working to improve our customer service and truly appreciate your feedback. If you need our help, please update your review with your customer ID and a brief description of your issue so that we could look into this for you. Also please feel free to reach out to us through our Support Center for immediate assistance.
We'll be more than happy to help!
Best,
Anna from the Payoneer team
Trouble for your account to get paid even if it's from local banks. I wanted to activate my account to send my money to another payoneer and couldn't until I meet set parameters which I don't understand as it is my money and not yours. Systems doesn't allow more then one document to be sent and without calling or chatting, issues never get resolved other wise. Hope there is some change as it will not benefit me but the company and the people who relay on your services to get paid from abroad.
Dear Wilson,
Thank you very much for taking time to leave a review. We regret to hear that you experienced difficulties receiving payments to your Payoneer account.
Please note that Payoneer operates in accordance with the international financial business regulations. This is why our system is set to automatically review payments from time to time. Usually when a payment is pending, it means that it has been stopped for a review with our payments department so that we make sure that it complies with the Terms and Conditions of our service. In this case you might find one or several requirements open in your account's Verification center.
We recommend that you provide the requirements as soon as possible so that we could review your payment timely. Once you have uploaded the requirements, please get in touch with us through our Support Center so that we could speed up payment verification for you. Please be assured that reviews like this are not going to happen every time you are receiving a payment.
We are constantly working to improve our customer service and truly appreciate your feedback. If you need our further assistance, please feel free to reach out to us through our Support Center.
We are always happy to help.
Best,
Anna from the Payoneer team
I'm really impressed by the services they are providing caring their customers. Currency rates awesome customer care super awesome. Overall 500 stars.
A call through is the fastest means to get a problem solved Payoneer has great customer service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rebecca,
Thank you for sharing your review. We are sorry to hear that you've had a frustrating experience trying to reach us.
The error that you've described looks a lot like a technical issue. Please kindly try cleaning cache of your browser or try to reach out from incognito mode or another browser.
We are constantly working to improve our customer service and truly appreciate your feedback. If you need our assistance, please reach out to us with your customer ID and a brief description of your issue so that we could look into this for you.
We'll be more than happy to help.
Best,
Anna from the Payoneer Team